Baylor Scott & White Institute for Rehabilitation - Lakeway Hospital·Richardson, Texas
Evaluate and treat medically complex patients with physical, cognitive, and functional impairments to help them regain independence. Collaborate with a multi-disciplinary team to implement patient-centered treatment plans for neurological and orthopedic conditions.
Overview Baylor Scott & White Institute for Rehabilitation Richardson (Collins), TX Patient Service Specialist (PSS) Hours: vary M- F between 7am - 7pm PRN (as needed)– Float Candidate will be required to travel to multiple outpatient clinics. Areas of Coverage: Richardson, Plano, Frisco, Addison, Carrollton, Murphy, Dallas, Garland PRN rate: $21.00 per hour
We are seeking a highly organized, detail oriented, and flexible individual who thrives in a fast-paced environment. The ideal candidate will be a team player who can also work independently, consistently delivering outstanding customer service and ensure tasks are completed efficiently and accurately. Tasks include check in, check out, insurance verifications, scheduling, reports, faxing and scanning and other office duties. Travel to multiple locations will be required. Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence. Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record. Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies. Collects towards patient responsibility at each visit. Scan and maintain medical documents. Reconciles and posts charges daily and other reporting to ensure clean claim processing. Responds to all request for information from patients, other department and physicians. Maintains office, orders supplies and manages mail. Willingness to adjust schedule to center needs. Travels Attends all mandatory meetings and in-service education programs. Travels to non-home location center or other site for coverage when necessary.
HS diploma or GED is required Preferred Experience Customer service experience Knowledge of insurance verification Healthcare, medical, or dental office administration #BSWIR-Outpatient Additional Data Equal Opportunity Employer including Disabled/Veterans #BSWIR-Outpatient
Requires current state licensure or eligibility as an Occupational Therapist and BLS certification. Previous experience in acute care, inpatient rehab, or working with adult neurological populations is preferred.
Market context
Texas allied-health employers often look for CT technologists with current ARRT registration, Texas Medical Board CMRT, AHA BLS, and prior CT experience, so demand tends to favor candidates who already meet core credentialing requirements. These roles are competitive because employers need clinicians who can work independently, maintain imaging quality, and keep pace with patient volume. Review the AI-summarized requirements and benefits on this platform to quickly confirm your credentials, then verify any state-specific licensing details before applying.
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