Cherokee Indian Hospital Authority·Cherokee, North Carolina
The Targeted Case Manager provides assessment, person-centered planning, and referral services for individuals with mental health and substance use disorders. They coordinate care between medical staff, community agencies, and families to ensure patients access necessary behavioral and social services.
Targeted Case Manager serves individuals with mental health and substance use disorders who require assistance to gain access to necessary care: medical, behavioral, social, and otand liher services appropriate to their needs. Services include case management assessment; person centered planning, referral nkage, monitoring and follow-up. If position is assigned to serve a specific population, agency location, or to staff an enhanced service such as Integrated Classroom, Family Safety Program, Juvenile Services, Kanvwotiyi, MAT, etc., specific policies and procedures will apply.
Complexity of Duties
This position is responsible for assisting in maximizing the available resources that best meets the constantly changing needs of the community. Must have the ability to interpret policy, laws and regulations in order to make decisions when a precedent is not available. Duties require the application of clinical judgment and problem solving skills in order to be effective.
Works under the direct guidance of the supervisor, manager, and/or behavioral health clinical director where goals, objectives, policies, and procedures are well defined. Works independently within applicable licensing regulations where latitude for creative thinking, initiative and discretion are given to achieve department goals and objectives.
Responsibility for Accuracy
Most clinical errors would be detected with proofing and review procedures.
Failure to properly manage and direct activities could result in ill will for the department, delays in patient treatment, and negative patient and community relations.
Ineffective health planning could have adverse effects on the health status of the community by limiting access to necessary resources.
Accuracy of data and research is critical in the allocation of tribal resources.
Responsible for the adherence to policy and procedure.
Inappropriate actions or inaccuracies in judgment could result in improper diagnosis and treatment, serious liability for the tribe, or more serious health risks to patients.
Contacts with Others
Interacts frequently with coworkers, hospital staff, patients, stakeholders and other health professionals for the purpose of exchanging information, obtaining, or providing assistance. Serves on various local, community, and health committees, boards and advisory councils, as appropriate. Tact, courtesy, and professional conduct are required to maintain positive working relationships. Utmost sensitivity and confidentiality is required when dealing with patients and families.
The provision of medical care requires that the incumbent maintain strict appropriate confidentiality regarding all patient information. The employee will have access to patient records and highly confidential information and must function with utmost integrity to safe guard this information. The employee complies with EBCI policy on confidentiality of patient records, Cherokee Indian Hospital Authority Confidentiality policy, HIPAA, 42CFR and other federal law requirements. Violations of confidentiality regulations may result in disciplinary action and other action as allowed by federal regulations.
Job duties can be mentally and emotionally stressful at times given the complexity of the duties, management and supervision of staff and the clinical areas being addressed with the people being served. Close mental concentration and attention to detail are required. Physical activities require the ability to be mobile, sit, reach, bend, and be in front of groups and deliver training for extended periods of time. Some physical exertion and stamina is required such as required to transport training materials or to travel. Must have visual acuity, manual dexterity, and the ability to speak and hear. Must be able to lift 30 lbs.
Position requires: stand (under 1/3 time); walk (under 1/3 time); sit (to 2/3 time); talk or hear (over 2/3 time).
Weight lifted or force exerted: none.
Special vision requirements: Close vision (clear vision at 20 inches or less).
The employee works primarily in a hospital, inpatient or outpatient clinical environment and the community but may be required to work at other offices and locations.
The work environment involves moderate risks of exposure to infectious disease, radiation, electrical hazards, and irritant chemical and explosive gases.
Employee must strictly adhere to OSHA guidelines and protocol for maintaining sterile conditions.
Some travel is required.
Infrequent overnight travel may be required for meetings or to attend training.
Consistently demonstrates superior customer service skills to patients/customers by demonstrating characteristics that align with CIHA’s guiding principles and core values. Ensure excellent customer service is provided to all patients/customers by seeking out opportunities to be of service.
Candidates must be a Qualified Professional (QP) with a degree in human services and relevant experience, or a degree in another field with four years of MH/SA experience. A valid driver's license is required, and experience working with Native American populations is preferred.
Market context
Behavioral health employers in North Carolina often look for licensed or credentialed clinicians, and this role requires registration with the North Carolina Substance Abuse Professional Certification board. These positions can be competitive because employers may prefer a bachelor’s degree and want candidates who can work within treatment, documentation, and care coordination expectations. Review the AI-summarized requirements and benefits here to save time, and confirm your credential status before applying.
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