Beth Israel Lahey Health·Haverhill, Massachusetts
The role involves triaging mental health calls, prioritizing resources, and providing procedural support to crisis clinicians. Additionally, the counselor serves as a liaison between the organization and emergency rooms to ensure quality care and manage detox admissions.
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Under the direction of the Master’s Level Triage Clinician, you will triage calls and prioritize clinicians and other resources. The ideal candidates will have a positive attitude, the ability to adapt to changes in the workplace and to work cooperatively and effectively with others.
Provide procedural direction and support to crisis clinicians by phone and/or face, as needed. Provide assistance with Detox Admissions for the Treatment Centers in Danvers and Tewksbury. Answer phones and provide initial phone assessment. Maintain awareness and monitor activity of active and pending cases. Provide assistance to clinicians with bed searches, insurance verifications/authorizations, resource and system knowledge sharing. Serve as the primary liaison between the organization and other providers such as hospital emergency rooms to ensure quality of care. Act as a conduit for the flow of information regarding programmatic updates and clinical procedural alerts. Collect and record data and statistics for various reporting needs of the program, including triage log on computer. Provide feedback to Program Director regarding issues affecting shift performance.
Bachelor’s Degree in Psychology or related field.
Part-time, 20 hours on Saturday and Sunday 7a-5p.
Pay
Range: $22.00 - $29.26 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled
Candidates must possess a Bachelor's Degree in Psychology or a related field. The ideal candidate should demonstrate a positive attitude and the ability to work cooperatively in a fast-paced environment.
Market context
In Massachusetts, behavioral health employers often look for licensed or license-eligible clinicians with experience supporting at-risk youth and families, so demand tends to stay steady for candidates who can work across settings and age groups. These roles can be competitive because employers usually want a master’s degree, a clear licensure path, and practical experience; review the summarized requirements and benefits here, which are AI-summarized from the original job description to save research time, then confirm your licensure status and tailor your application to youth and family work.
