Title
- Certified/Registered
- Medical
- Assistant
- I
- Department:
- Clinical
- Status:
- Non-Exempt
- Position
- Classification/Category:
- Clinical
- Level:
- N/A
- Location:
- Assigned
- Clinic
- Hourly
- Pay
- Range:
- Reports To:
- Director of
- Clinical
- Services
- Direct
- Reports: N/A Summary of Position
Under the supervision of the Director of Clinical Services (DOCS) and the assigned provider, the Certified/Registered Medical Assistant (CMA/RMA) helps to facilitate patient care in the clinic environment.
S/He is an essential part of the care team from the onset of the visit until its completion.
The CMA/RMA may be involved in both the clinical and administrative areas.
S/He is one of the primary guides for the patient through the appointment process.
Tasks assigned to this role are both clinical and clerical.
CMA/RMAs are responsible for capturing and documenting clinical and demographic information and accurately documenting this material in the electronic health record.
CMA/RMAs also assist providers with procedures and communicate with patients in various forms and multiple settings.
Minimum Qualifications
- Ability to communicate in English accurately and concisely both verbally and in writing.
- Interacts in a professional and patient-centered manner with patients.
- Able to work cooperatively with internal staff to deliver safe, effective, quality care to all patients.
- Able to plan, prioritize and complete assigned tasks with a high level of accuracy.
- Ability to work well under time constraints while maintaining accurate records · Experience: New Graduate or less than one-year experience. · Additional skills required: Knowledge of medical office protocols/procedures.
- Knowledge of medical terminology.
- Familiarity with basic computer operations.
- Additional skills preferred: Bilingual Education: High school diploma or GED and graduation from an accredited Medical Assistant Program Certification(s)/Licensure: Medical Assistant Certification within ninety days of hire, CPR and BLS required Physical Requirements: The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. · Continuous walking, standing and moving about. · Frequently bends, kneels and crouches. · Frequently lifts, pushes or otherwise moves and positions patients or other objects, exerting up to 50 lbs. · Repetitive movement of hands and fingers – typing and/or writing. · The ability to talk, hear and smell. · Possible exposure to hazardous fumes, airborne particles, toxic/caustic chemicals, bodily fluids, etc.
- Key Responsibilities 1.
- Fulfill patient care responsibilities to all patient populations, including pediatrics as assigned.
- That may include but, not limited to checking schedules and organizing patient flow to ensure patient visits are started in a timely manner; greet and escort patients to exam rooms; prepare for the provider-patient encounter by obtaining a comprehensive health history and vital signs; perform required screenings per established guidelines.
- 2.
- With adequate supervision maintain accurate documentation in the patient’s electronic health record based on established documentation procedures.
- 3.
- Assist in telephone follow-up with patients as directed by the provider or DOCS.
- 4.
- Under the direction of the provider and/or DOCS, assists with patient health education and follow-up on established patient plan(s) of care 5.
- Complete in a timely manner, with adequate supervision, the assigned clinic maintenance tasks including but not limited to the following: setting up instruments and equipment, running tests and controls on equipment, cleaning exam/procedure rooms and documenting completed tasks based on clinic protocol.
- 6.
- Fulfill clerical responsibilities as assigned with adequate supervision including but not limited to the following: obtaining lab/X-ray reports, hospital notes and referral information.
- Complete forms/requisitions as needed; verify insurance coverage and patient demographics.
- 7.
- With supervision, assist provider with various procedures and accurately document results of completed procedures.
- 8.
- With adequate supervision, keep supplies ready by inventorying stock, placing orders, and verifying receipt of supplies.
- 9.
- With adequate supervision, keep equipment operating by following operating instructions: troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, calling for repairs.
- 10.
- Maintain safe, secure, and healthy work environment by following and enforcing established policies and procedures while providing compassionate care to patients.
- 11.
- Maintain patient confidentiality and protects operations by keeping protected health information confidential and secure.
- 12.
- Participate in mandatory in-services and drills, attends staff meetings and other trainings, including appropriate educational trainings offered on regular basis for professional development.
- 13.
- Maintain strict adherence to infection control guidelines established by the organization.
- 14.
- Translation services will be expected upon request from management.
- 15.
- Perform other duties as assigned.
