University of Rochester·Street, Maryland
The Mental Health Assistant coordinates patient referrals and serves as a liaison between patients and clinical services. They are also responsible for discharge planning and documenting all patient interactions in compliance with hospital policy.
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address): 150 N Chestnut St, Rochester, New York, United States of America, 14604
Time Type: Full time
Scheduled Weekly Hours: 40
UR - Day (United States of America)
Range: UR URC 208 H
$24.00 - $33.60
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
The Mental Health Assistant is a member of an interdisciplinary treatment team for the patients. In collaboration with the clinical team, reviews, and triages incoming referrals for scheduling and/or service and resource linkages. Also, in collaboration with clinical team, and with some latitude for independent judgement, serves as a liaison between patients/referring providers and clinical services to ensure connection to appropriate services. May also provide support through post discharge contact focused on supporting adherence to discharge plan.
Completes screening for eligibility and facilitates referral for patients; ensures that referral is directed to the appropriate clinical services. Communicates directly with referring offices regarding outcomes or recommendations. Presents complex cases to clinical team for triage/recommendations. Has detailed knowledge of UR Behavioral Health clinics and workflows. Has knowledge of community resources for services not offered at UR.
Discharge
Planning: Consults and collaborates with team members and patient/family on discharge planning. Meets with assigned patients prior to discharge to discuss how they will be following up post discharge. Utilizes knowledge of community resources and clinical recommendations to facilitate referrals. Develops and maintains resource lists within the electronic medical record. Verify patient’s access to their own safety plan and consult Sr. Clinical Coordinator if safety concerns arise. Functions as the clinic contact if assigned patient has questions after discharge.
Documentation: Documents all interactions, interventions, referrals, discharge plans, contacts in the patient’s chart in compliance with Division, Department and Hospital policy.
Cultural
Respect and
Administrative: Ensures Psychiatry Department, and Hospital policies and procedures are implemented with regard to professional practice, discharge planning, and patient care. Complies with Division and Departmental quality assurance and staff development activities. Timely completion of time reporting and other Hospital or Division forms; Hospital and Division mandatory in-service training programs and UHS reviews. Subscribes to the Departmental goal of creating a culturally competent environment by treating patient, families, trainees, and co-workers in a sensitive manner with appropriate attention to cultural differences. Participates in available cultural competence events and training appropriate to job duties.
Cross
Coverage: Provides back up services, within scope of practice, as requested in the absence of co-workers.
Other duties as assigned
Minimum education & experience
Bachelor’s degree in Social Work, Psychology, other Social Sciences or Human Services required.
1 year experience in working with behavioral health population in a direct care capacity or equivalent combination of education and experience required
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
A Bachelor's degree in Social Work, Psychology, or a related Social Science is required. Candidates must have at least one year of experience working with behavioral health populations in a direct care capacity.
Market context
Behavioral-health roles in Maryland are typically driven by ongoing demand in community programs, outpatient settings, and care teams supporting patients with complex needs. These positions can be competitive because employers often look for a high school diploma or GED, at least two years of related experience, and an active American Heart Association BLS certification. Review the AI-summarized requirements and benefits here to quickly compare fit, then confirm your certification status and recent experience before applying.
