SSVF Carolinas Case Manager - Durham (67701)
Volunteers of America Chesapeake and Carolinas·Durham, North Carolina
Volunteers of America Chesapeake and Carolinas·Durham, North Carolina
Provide day-to-day support, case management, and advocacy for veteran households to prevent homelessness and secure permanent housing. Coordinate outreach efforts and link clients to VA and community resources through comprehensive service plans.
Coordinate outreach efforts for the SSVF Program including but not limited to: establish an outreach plan to target the three categories of participants as outlined in the SSVF program guidelines, develop a set schedule to visit the VA, shelters, and other places that homeless and low-income veteran families are likely to congregate, and develop communication/ updates with the VA and other key housing and community providers. Screen potential program participants for program eligibility using VA-approved forms and follow up with applicable agencies to verify information including veteran and income status. Conduct housing and comprehensive supportive services assessments for program participants and develop a comprehensive Family Services Plan. Provide service coordination between the program and community partners, for persons served and their families/supporters. Work with persons served, family members, collaborating housing agencies and professionals to revise service plans and to develop placement, stabilization and follow-up plans. Provide or arrange for housing support and wraparound services including connections to all eligible VA and mainstream resources to support transition to or maintenance of permanent housing. Travel to housing sites to support persons served, monitor progress and address any health, behavioral or life skills issues. Communicate effectively (under confidentiality rules) with clients service team to rapidly address and correct issues with services or supports - especially living skills, employment, education, family and socialization. Ensure appropriate use of and documentation of any temporary financial assistance. Ensure that veterans and their families receive services that support rapid re-housing; addressing assessed needs, promoting healthy decision-making, securing financial independence and promoting relationships at home in the community. Ensure participant category reassessments are completed according to specific SSVF requirements. Participate in program and professional supervision, attend required staff and Project Management Team meetings and trainings, and contribute to team-based collaborative planning. Complete all appropriate reporting in HMIS and other systems as required. Complete other duties as needed and requested. EFFECT ON END RESULT: Veteran housing, employment, family, social support and life-skill issues are rapidly addressed and supports and services are amended or adjusted as required to ensure maintaining housing, economic stability or attainment of benefits, and socialization of veteran and family in their home community. Veterans receive appropriate transition and service plans and supports. Client file documentation is complete and timely. Statistical information is documented and reported. Qualifications A bachelors degree in counseling psychology, rehabilitative counseling, or related human service field is preferred (or comparable experience). Experience working with homeless individuals and families including veterans is a plus. OTHER: This position requires driving your personal vehicle for company business. Must be privileged to drive according to the criteria set forth by Agency MVR guidelines. Valid drivers license in jurisdiction of residence Vehicle liability coverage if driving personal vehicle (on occasion, may be required to transport clients in personal vehicle) May be required to drive a van Acceptable Criminal background check, OIG Exclusion check Negative Drug Screening CPR/First Aid Certification must be acquired and maintained once employed PHYSICAL REQUIREMENTS: The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary. The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment. Operating office equipment requiring continuous or repetitive hand/arm movements. The ability to remain in a sitting position for extended periods of time OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
A bachelor's degree in counseling, psychology, or a related human services field is preferred. Candidates must have a valid driver's license, vehicle insurance, and the ability to pass background and drug screenings.
Market context
In North Carolina, SSVF case manager roles are typically driven by ongoing need for housing and supportive services, especially in communities serving veterans. These positions can be competitive because employers often look for human services education, reliable transportation, and readiness for background and drug screening. Review the AI-summarized requirements and benefits on this platform to save time, then confirm your license, insurance, and vehicle access before applying.
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