Trinity Health·Chelsea, Massachusetts
Assists clinical staff in patient examination and treatment by documenting medical records, performing diagnostic tests, and administering medications. Acts as a liaison between patients and providers while ensuring a professional, service-oriented environment.
Employment type: Full time
Assists in the examination and treatment of patients by tracking patient information, documenting the medical record, assisting with in-office procedures and testing, administering medications and providing patient and caregiver education. Duties are performed under the oversight and direction of professional clinical staff and providers as outlined in the Clinical Support Staff Scope of Practice document.
For those MA I’s working in Workplace Health, please see additional “ESSENTIAL JOB FUNCTIONS FOR THOSE MA I’s WORKING IN WORKPLACE HEALTH:” section below.
Greets and courteously escorts patient and other guests to examination room.
Determines and documents reason for the visit; utilizes critical thinking skills within the scope of the role to assess if patient information requires higher level follow up.
Performs initial response screening following protocols approved by supervising healthcare provider (i.e., physician, nurse practitioner, physician assistant, nurse midwife); obtains information from patient to complete appropriate EMR template(s) to update patient history.
Obtains patient vital signs and accurately documents information in patient EMR file; including vital signs, such as pulse rate, temperature, blood pressure, height and weight; calculates and documents BMI.
Directly enters medication, laboratory and radiology orders into the electronic medical record per state, local and professional guidelines.
Performs diagnostic tests as directed by healthcare provider.
May operate equipment to administer routine diagnostic tests.
Performs basic Gaps in Care.
Credentialed MAs will perform TB testing.
Tracks and informs patient of laboratory/diagnostic test results as directed by provider and according to IHA/office protocols; communicates with patient regarding provider instructions based on test results received.
Administers prescribed medications and facilitates prescription renewals as directed by healthcare provider.
Performs general specimen collection duties (including blood, urine, throat swabs, etc.) and/or assists with other office procedures/surgeries as required; during the performance of these duties adheres to all IHA specified policies, procedures and safety precautions.
Participates in disease management programs under supervision of Care Manager and/or Nurse Manager.
Actively works to improve practice performance on Quality incentives including but not limited to Provider Dashboard, PCMH, and Health Plan incentives such as BCN Physician Recognition Program, BCBSM Clinical Quality and Priority Health Physician Improvement Plan.
Provides patient/family education as directed by healthcare provider.
Takes and relays accurate, comprehensive, dated and signed messages in a timely manner.
Serves as liaison between patient and healthcare provider when necessary.
Ensures timely and courteous follow-up regarding patient questions.
Attends required meetings and participates in committees as requested.
Supports other offices, attends meetings and training as assigned.
Performs other duties as assigned and works within the scope of MA certification.
Performs all Essential Functions of the Medical Receptionist I job description. Performs drug and alcohol testing including, but not limited to, Breath and Urine testing per Department of Transportation rules and regulations. Performs FIT testing.
Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the mission and values of Trinity Health Medical Group.
Must be able to work effectively as a member of the clinical care team.
Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.
Successfully completes all relevant organizational training and adheres to Trinity Health Medical Group standard of care as outlined in the Trinity Health Code of Conduct.
Maintains knowledge of and complies with Trinity Health Medical Group standards, policies and procedures.
Maintains general knowledge of Trinity Health Medical Group office services and in the use of all relevant office equipment, computer and manual systems.
Maintains strict confidentiality in compliance with Trinity Health Medical Group and HIPAA guidelines.
Serves as a role model by demonstrating exceptional ability and willingness to take on new and additional responsibilities.
Embraces new ideas and respects cultural differences.
Uses resources efficiently.
If applicable, responsible for ongoing professional development – maintains appropriate licensure/certification and continuing education credentials, participates in available learning opportunities.
Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position.
If credentialed, maintains current MA Re-Certification CEUs.
MA eligible to attain Medical Assistant Certification is desired, or EMT with current/active license in the State of Michigan, or Paramedic following successful completion of the National Registry Paramedic Exam and/or holds a current/active license in the State of Michigan. Valid CPR certification.
0-1 year previous clinical experience or equivalent combination of education and experience preferred. In absence of completed MA Program/Externship/Internship, must have 2+ years’ clinical experience providing clinical support in community-based clinic and be subject to standardized testing and evaluation of clinical skills.
The MODE of Work for this position is onsite.
Physical activity that often requires keyboarding, phone work and charting.
Physical activity that often requires time working on a computer.
Physical activity that often requires lifting over 50 lbs.
Physical activity that often requires handling and lifting patients, walking, bending, stooping, reaching, climbing, kneeling and/or twisting.
Physical activity that sometimes requires lifting, pushing and/or pulling up to 100 lbs.
Specific vision abilities required include close vision, depth perception, color vision, peripheral vision and the ability to adjust and focus.
Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.
This job operates in a medical facility and requires regular walking to various locations around the hospital/clinic.
Employees will be working where there is patient care equipment.
Hazardous materials, including bloodborne pathogens and bodily fluids are also present.
Exposure to sharps, x-rays, patients' conditions and some unpleasant sights, smells and contagious diseases are possible.
This position requires significant interaction with people (many of whom are scared, hurt and/or ill) which can be stressful and result in competing priorities.
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Market context
Support-services roles in Massachusetts often draw steady interest because schools and healthcare settings need reliable staff who can keep daily operations running. These positions can be competitive when employers look for detail-oriented candidates who can stand and move for long periods, and prior animal experience may help in some settings. Review the AI-summarized requirements and benefits here to save time, then tailor your application to show dependable work habits and readiness for active duties.
