BILL WILSON CENTER·San Jose, California
Provide direct support, outreach, and case management to youth ages 18-24 experiencing homelessness or housing instability. Conduct street outreach and connect participants to critical resources such as housing, healthcare, and employment.
Conduct outreach to areas frequented by youth ages 18-25 - schools, community centers, libraries, encampments. Administer assessments (VISPDAT) and refer youth to county's Homeless Management Information System Lead tabling events, workshops and collaborate with community partner organizations Build positive relationships with participants and provide ongoing support and encouragement Utilize Motivational interviewing skills to engage young adults to participate in Drop In Center Services Connect youth to services and resources including education, opioid prevention, job readiness, housing, healthcare, and mental health support Facilitate workshops, support groups, and community engagement activities Maintain accurate participant records, case notes, and outreach data Collaborate with community partners, schools, employers, and service providers Support youth through case management in setting goals and accessing opportunities for growth and development Attend agency and other program meetings; including community meetings and trainings as appropriate. Must be able to communicate effectively, get along with co-workers, management, and deal effectively and professionally under pressure. Transport clients to appointments, meetings, etc. as needed. Participate in community events, outreach campaigns, and networking opportunities Regular attendance is a requirement of the position Advocate for youth needs and help create a safe, inclusive, and supportive environment Other duties as assigned Qualifications Education and Experience: Associate's or Bachelor's degree in Social Work, Human Services, Psychology, Communications, or related field desired but not a requirement Experience working with youth and young adults ages 18-25 Experience with outreach, case management, mentoring, or community engagement preferred Strong communication and relationship-building skills Knowledge of community resources and youth development practices Ability to work with diverse populations and maintain confidentiality Strong organizational and time management skills CPR/First Aid certification and bilingual skills are a plus Personal or lived experience with the criminal/legal system, housing instability, social services, or other systemic challenges is valued. Required Skills/Abilities: Trauma-informed care Conflict resolution and de-escalation Public speaking and workshop facilitation Community partnership development Social media outreach and engagement Data entry and reporting Physical Demands: Ability to travel throughout the community for outreach activities, meetings, and events Prolonged periods of standing, walking, and engaging with participants during community events and program activities Ability to lift and carry outreach materials, supplies, and equipment up to 25 pounds Ability to work in both office and community-based environments, including outdoor settings May require evening and weekend hours to support youth programming and outreach events Ability to use a computer, phone, and other standard office equipment for extended periods Must be able to communicate effectively in person, virtually, and by phone with youth, staff, and community partners Work Environment: Combination of office, community, and field-based work Some evenings and weekends may be required for events and outreach activities Local travel may be required
$25.00 - $27.00 per hour Employee Benefits & Perks: We offer a generous compensation package for full-time employees that includes the following: 4 Weeks Accrued PTO 14 Paid Holidays Per Year Paid Health, Dental, Vision & Voluntary Life Insurance Plans Flexible Spending Plans for Medical, Dependent Care, Parking and Transit 401 (K) Retirement Plan 24/7 Employee Assistance Program Upward Career Mobility Discounts and Savings through Tickets At Work and LifeMart EEO: Bill Wilson Center is an Equal Opportunity/Affirmative Action Employer. This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency's operations, responsibilities may be modified at any time.
Desired Associate's or Bachelor's degree in Social Work or a related field with experience working with high-risk youth. Must possess strong communication skills and the ability to work in diverse community settings.
Market context
In California, behavioral-health roles tied to substance use disorder counseling and case management are typically supported by ongoing community and treatment-program demand. These positions are competitive because employers often look for a high school diploma, at least 2 years of SUD counseling or case management experience, and current Registered or Certified Drug and Alcohol Counselor status. Review the AI-summarized requirements and benefits here to quickly compare fit and note that professional development and paid continuing education are listed as benefits.