Overview Provide medical support assistance for clinic patients following established standards and practices.
Assist physician and other clinical staff with patient exams and procedures and provide healthcare support.
Greets and assists patients as needed.
Assist in obtaining, organizing, and maintaining patient files.
Assists nursing and office staff with answering/returning patient phone calls.
Assist with administrative tasks as needed.
Responsibilities
Plans, coordinates, and directs quality, compassionate care by maintaining standards of professional nursing practice and creating positive therapeutic relationships with patients/families. Supervises LPNs, PCAs, PCAs/US, US, Ortho Techs and other non-licensed staff. Assesses condition on each assigned patient on admission and on an ongoing basis to include but not limited to the patient’s physical condition, psychological status, social status, spiritual and cultural needs, pain assessment/management, nutritional and functional status, developmental or age related factors, and discharge planning needs. Plans, provides, and documents patient and/or significant other education based on physical, behavioral, psychological, developmental, and age-related factors, after identifying barriers to learning. Evaluates and regularly reevaluates patient care; coordinates care planning with patient, family, providers and other disciplines to achieve patient-centered outcomes. Assigns and delegates nursing care to team members in accordance with the patient’s needs and the capabilities of the team members. Applies safety principles when performing care Accurately documents observations, care provided, and changes in care plan. Provides accurate handoff reports and participates in unit based huddles Assists in performance improvement (PI) activities by serving on PI teams as warranted, assisting with PI measures and supporting and implementing changes necessary for improvement. Performs initial and annual competency per job class. DCH Standards: Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation. Performs compliance requirements as outlined in the Employee Handbook Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self. Performs essential job functions in a manner that ensures the safety of patients, visitors and employees. Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees. Requires use of electronic mail, time and attendance software, learning management software and intranet. Must adhere to all DCH Health System policies and procedures. All other duties as assigned.
Qualifications
Current Alabama LPN License required. BLS (Basic Life Support) required Prior experience in primary care clinic preferred Ability to operate basic office equipment Must be able to read, write legibly, speak, and comprehend English. WORKING CONDITIONS WORK CONTEXT Communicate with different personalities and engage in face to face discussion Dealing with unpleasant or physically aggressive personalities Must be able to deal with conflict Must be able to communicate clearly and accurately Must be able to receive delegation Must be able to work in groups Must be able to perform structured and unstructured work Must be meet time pressure and time lines Must be able to perform in exact and accurate manner Must be able to use electronic mail, telephone and texting Includes possible exposure to human body fluids, disease, infection, lab chemicals and hazardous materials and/or cleaning solutions Requires wearing of common protective and safety equipment such as gloves, safety glasses, mask, gowns, etc. PHYSICAL FACTORS Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Must be able to tolerate prolonged periods of standing and walking Must be able to reach reasonable distances in any direction Must be able to stand, walk, kneel, bend, sit, stoop and lift Must be able to run in an emergency Must be able to move fingers in a coordinated manner and must be able to feel and perceive temperature, texture, shape and size with fingertips Must be able to perform the duties with or without reasonable accommodation Hearing and vision must be normal or corrected to within normal range Must possess stamina to work 12-hour shift Physical presence onsite is essential
