Dartmouth-Hitchcock Health·Lebanon, New Hampshire
Manage prescription refill requests for Family Medicine practices following established safety protocols. Perform clinical support duties including patient intake, vital signs recording, and laboratory specimen processing.
Overview $5,000 Sign on Bonus for eligible new hires.
Are you an experienced Medical Assistant who takes pride in delivering high-quality, protocol-driven support?
Dartmouth Health is seeking a detail-oriented Medical Assistant to join our remote Family Medicine Refill Processing Team.
In this role, you will be responsible for managing prescription refill requests across our Family Medicine practices.
Your work will be guided by established protocols to ensure safe, consistent, and efficient medication management.
Productivity and quality metrics are monitored regularly to ensure accurate and timely completion of work, supporting both patient safety and clinic efficiency.
This position is ideal for a self-motivated Medical Assistant who values consistency, precision, and being part of a remote team committed to excellent patient care.
Current registration with the AMT or certification with the AAMA is required.
Full-Time, M-F 8am-5pm.
Greets, checks in patients, and notifies appropriate provider. Prepares patient, room and equipment for procedures and exams. Takes and records vital signs. Informs provider of patient vital signs and concerns. Recognizes and treats emergency patients as a priority, assists with patient examinations and treatments. Handles patient situations over the phone, schedules appointments and procedures with medical professionals. Understands limitations in dealing with patients over the phone, and involves nursing staff and providers. Register new patients and establishes a medical record. Prepares patient billings. Assists patients by filling out insurance and other forms. Supplies authorized information upon request by third party payors. Instructs patients in preparation for specific procedures. Collects and processes routine laboratory specimen. Operates and maintains clinical equipment. Maintains and uses aseptic technique including sterilization, disinfection and disposal of contaminated material. Cleans, wraps and autoclaves instruments. Cares for supplies and equipment. Performs other duties as required or assigned.
Graduate of an accredited Medical Assistant Program required. Previous experience in office or outpatient ambulatory care setting strongly preferred. Demonstrated strong communication, organizational, and interpersonal skills. Demonstrated ability to work well as a member of a team. Computer skills strongly preferred. Must be willing and able to participate in evening, weekend, and holiday coverage according to needs of the department. Required Licensure/Certifications Current BLS certification required. Certified Medical Assistant (CMA) - American Association of Medical Assistants OR Registered Medical Assistant (RMA) - American Medical Technologists OR Certified Clinical Medical Assistant (CCMA) – National Healthcareers Association plus DOL Registered Apprenticeships Certificate of Completion
Must be a graduate of an accredited Medical Assistant program with current BLS certification. Required certification includes CMA, RMA, or CCMA with a DOL Registered Apprenticeships Certificate.
Market context
Support-services roles in New Hampshire are often tied to steady patient-flow needs in clinics, practices, and other care settings, with employers looking for dependable staff who can handle both administrative and clinical support. These positions can be competitive because they often require a high school diploma or GED, medical assistant training or equivalent experience, and timely BLS authorization, with CMA, RMA, or CCMA credentials preferred or required. Review the AI-summarized requirements and benefits here to save research time, and confirm whether your certification status and BLS timeline match the posting before applying.
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