Housing Case Manager
Upward Bound House·Los Angeles, California
Upward Bound House·Los Angeles, California
The Housing Case Manager assists families experiencing homelessness in accessing permanent housing and supportive services to achieve long-term stability. Responsibilities include conducting intakes, developing individual service plans, and maintaining relationships with landlords and community resources.
Upward Bound House (UBH) is dedicated to ending the cycle of intergenerational family homelessness. We compassionately provide a continuum of services ranging from crisis housing to permanent housing and homelessness prevention. With over 30 years of experience in family homelessness, UBH is a leading services provider, contributing to and advocating for lasting solutions to end family homelessness. Our diverse team is passionate about our mission, UBH provides a fast-paced environment that values empowerment, collaboration, diversity, relationships, efficiency and communication. UBH provides a supportive, caring and merit-based environment for team members and is vested in their growth and development. We seek employees who are passionate about serving and making a difference in the lives of others.
The Housing Case Manager supports families experiencing homelessness by assisting them to rapidly access permanent housing and supportive services to achieve long-term housing stability. The position provides case management services to address multiple complex needs and reduce barriers, including referrals to community resources and linkages to other supportive services such as child care, employment services, health and wellness services, life skills workshops, and aftercare services to support stability. This position will work in our Interim Housing facility located in Culver City.
Essential responsibilities: Complete intake and assessment on all participants identified to determine most appropriate level of housing
Identify and assist participants in securing housing, basic needs, medical and mental health services, substance abuse treatment, and public benefits where eligible; develop a Housing Stability or Individual Service Plan in conjunction with the
Provide strengths-based case management and service coordination designed to assist participants in obtaining and maintaining stable
Meet with participants on a weekly basis (more often when needed), to monitor progress and /or barriers toward achieving their Housing Stability or Individual Service
Utilize evidence-based practices in service delivery such as Trauma-Informed Care, Intensive Case Management, Motivational Interviewing, Harm Reduction, and Housing First
Provide crisis intervention services as neede
Maintain accurate and timely records of activities, case management notes, and services provided to each client using HMIS and any other applicable data management
Develop and maintain relationships with private, public, and nonprofit landlords, including municipal housing departments, in order to access housing
Perform site visits of prospective units to ensure they meet guidelines for habitability
Ensure subsidized units are within the Fair Market Rate (FMR) guidelines; negotiate rent when
Provide advocacy as needed to help address issues and barriers between landlord and participant whenever
Develop and maintain relationships with participants, staff and local service
Attend staff and other community meetings as necessary; and serve as a representative of UBH at community
Prepare and present assigned cases at weekly/monthly Participant Progress Review supervision
Provide regular, written reports to the Program Manager and Management as
Other duties as
Bachelor’s Degree, from an accredited College or University in Human Services (e.g., psychology, social work, sociology or related field) required.
Minimum of two-years experience providing services to persons experiencing homelessness, preferably families with minor
Exhibit high level of
Demonstrated experience in working with people experiencing behavioral health issues, such as mental health, substance use, sex trafficking, or special
Experience working with a diverse population, with sensitivity to differences in culture, religion, sexual orientation, race, age, and physical and mental
Understanding of best practice approaches including: Housing First, Motivational Interviewing, Harm Reduction, and Trauma-Informed
Knowledge of community
Strong written and verbal communication
Ability to maintain personal and professional boundaries
Knowledge of Trauma-Informed Care and Practices a
Ability to work collaboratively, but
Highly motivated self- starter with the ability to work in a high-pressure
Creative problem-solving
Ability to respond responsibly in emergency and crisis
Exceptional organizational
Bilingual (English/Spanish)
Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).
Experience using a data management system to record client information and
Reliable: Valid California Driver’s License and proof of auto
TB Test Clearance (upon hire).
COVID-19: Successful completion of background
To be considered for a position, email resume to hr@upwardboundhouse.org Please be sure to reference Job Title in the subject line of your email. Due to the volume of resumes received, no calls or faxes regarding submission will be returned. Your resume will only be routed correctly and considered, if all the qualifications are met.
Market context
In California, behavioral-health roles tied to substance use disorder counseling and case management are typically supported by ongoing community and treatment-program demand. These positions are competitive because employers often look for a high school diploma, at least 2 years of SUD counseling or case management experience, and current Registered or Certified Drug and Alcohol Counselor status. Review the AI-summarized requirements and benefits here to quickly compare fit and note that professional development and paid continuing education are listed as benefits.