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Outpatient Triage Behavioral Health CNA

CommWell Health·Dunn, North Carolina

Full Time·Hybrid·0-2 yrs·Posted 22 days ago
Practice for this role

About the role

Deliver high-quality behavioral health care to patients through a mix of tele-health phone triage and in-person support. Coordinate with providers to ensure seamless treatment and document all care accurately within the EHR system.

***75% phone triage tele-Health, to non-Complicated patients.***

Make a difference where it matters most

Join a team that’s been providing compassionate, patient-centered care to rural North Carolina communities for 50 years. At CommWell Health, you won’t just care for patients, you’ll empower families, change lives, and be part of a mission-driven team that believes everyone deserves quality healthcare, close to home.

  • What you’ll do
  • Deliver compassionate, high-quality care to patients across the lifespan
  • Partner with providers and care teams to ensure seamless, coordinated treatment
  • Support patients and families in understanding health needs and next steps
  • Document care accurately using our EHR system
  • Participate in care huddles and team-based quality improvement initiatives
  • Serve as a key member of our Patient-Centered Health Home model

What We’re Looking For

Required

  • CNA Certification, active and in good standing with the State of North Carolina
  • Graduate of an accredited program
  • Current CPR/BLS certification
  • Valid Driver’s License

Preferred

  • One (1) year of clinical experience in a primary care, community health, or outpatient setting
  • Experience with underserved or rural populations
  • Familiarity with team-based care or PCMH/PCHH models

Why join commwell health?

Impact

Be part of a team that delivers life-changing care to underserved populations.

Balance

Enjoy a supportive, flexible environment that values your well-being.

Growth

Access continuous learning, advancement pathways, and leadership development.

Recognition

Your voice matters. At CommWell Health, every team member “colleague” is seen, heard, and valued.

  • We Take Care of Our Team
  • Medical, Dental & Vision Insurance – Affordable plans with options that meet your family’s needs
  • 401(k) with Matching – Invest in your future with confidence
  • Generous PTO – Enjoy time off with paid holidays, emergency leave, and vacation accruals
  • Employee Assistance Program (EAP) – Support for your mental, emotional, and financial wellness
  • Career Growth – On-the-job training, certification support, and advancement opportunities

A team that cares for you

At CommWell, our teams are more than colleagues, we are a tight-knit, mission-driven family. You’ll work alongside experienced clinicians, receive support from leaders, and participate in team huddles, recognition programs, and a collaborative care model rooted in our core value, “The Value of Valuing” by recognizing each person’s worth, perspective, and contributions.

Equal opportunity employer

CommWell Health is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Ready to join us?

If you’re a compassionate nurse ready to be part of something bigger, we’d love to meet you. Apply today and help us shape the future of community health, one patient, one family, one community at a time.

Requirements

Requires an active North Carolina CNA certification, graduation from an accredited program, and current CPR/BLS certification. A valid driver's license is required, while experience in primary care or rural health is preferred.

  • professional certificate
  • Patient Care
  • Care Coordination
  • Clinical Documentation
  • EHR Documentation
  • Tele-health
  • Phone Triage
  • Behavioral Health Support
  • Patient-Centered Health Home

Benefits

  • Dental Insurance
  • Paid Holidays
  • Paid Time Off
  • Employee Assistance Program (EAP)
  • Vision Insurance
  • Medical Insurance
  • Certification Support
  • On-the-job Training
  • 401(k) With Matching
  • Emergency Leave
  • Vacation Accruals

Posting details

Employment type
Full Time
Work arrangement
Hybrid
Experience
0-2 yrs
Location
Dunn, North Carolina
Posted
Jul 6, 2026
Application
Employer website
CH

Hiring organization

CommWell Health

Since CommWell Health opened its doors in 1977, we have remained committed to providing high quality health care in a patient centered health home setting. CommWell Health has multiple locations throughout southeastern North Carolina. We are a not-for-profit, Federally Qualified...

IndustryHospitals and Health Care
TypeNonprofit
Size201-500 employees
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Market context

Support services roles in North Carolina

Support-services roles in North Carolina often see steady demand in schools and healthcare settings, especially for candidates who can reliably handle day-to-day operations and transportation-related responsibilities. These positions can be competitive because employers usually look for dependable attendance, a valid North Carolina Driver’s License, and a high school diploma or GED, while benefits like medical insurance, paid time off, retirement, and growth opportunities can make openings more appealing. Review the AI-summarized requirements and benefits here to save time, and confirm your license and age eligibility before applying.

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