Elevance Health·Durham, North Carolina
The Hospital Liaison serves as the primary point of contact between hospital emergency departments and internal care management teams to coordinate discharge plans for youth awaiting placement. They facilitate staffing meetings, track boarding timelines, and ensure timely communication to reduce delays in care.
Anticipated End Date: 2026-08-09
Our ideal candidates will live in the East Region of the state of North Carolina, preferably in Raleigh (Wake County).
Field: This field-based role in the Eastern Region of North Carolina, enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement. These roles are county field-based and require you to interact with patients, members, or providers in person four to five days per week.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.
The Hospital Liaison coordinates with hospital emergency departments (EDs) when youth are in the hospital without an identified discharge plan or placement. This role serves as the single point of contact for all communication related to youth awaiting placement, ensuring timely, consistent coordination between external hospital partners and internal care management (CM) and placement teams. The Hospital Liaison schedules and facilitates staffing meetings, tracks action items, and provides regular status updates to support safe, appropriate discharge planning.
Serve as the primary point of contact for hospitals/EDs regarding youth who are boarding and awaiting placement.
Coordinate and maintain communication with ED staff (e.g., social work, case management, nursing leadership, security) regarding status updates, safety concerns, and barriers to discharge.
Coordinate internally with CM and placement teams to align on next steps, required documentation, referrals, and placement efforts.
Schedule, organize, and facilitate staffing meetings (internal and external), including preparing agendas, distributing meeting links, documenting decisions, and assigning follow-up tasks.
Provide clear, routine written updates to internal leadership and involved teams on each youth’s placement status, risks/safety concerns, and outstanding needs.
Track each youth’s boarding timeline, current location/status, and key placement/discharge barriers; ensure information is current and accessible to the team.
Support escalation processes when safety concerns, service gaps, or systemic barriers require DHHS/leadership involvement.
Ensure communication is accurate, timely, trauma-informed, and aligned with confidentiality and information-sharing requirements.
Collaborate with hospitals and internal partners to promote continuity of care and reduce avoidable delays in discharge/placement.
Strong coordination and follow-through; able to manage multiple active cases simultaneously.
Clear, professional written and verbal communication; ability to convey high-risk/safety information succinctly.
Skilled at facilitating meetings and driving action items to completion.
Calm, solutions-oriented approach in high-stress situations.
Strong documentation and tracking habits; attention to detail and deadlines.
Ability to navigate complex systems and collaborate across agencies/organizations.
• Requires BA/BS degree and a minimum of 1 year of experience working directly with people related to the specific program population or other related community based organizations; or any combination of education and experience which would provide an equivalent background.
Job Family: MED > Care Coord & Care Mgmt (Non-Licensed)
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form [https://forms.cloud.microsoft/pages/responsepage.aspx?id=8giMvgesLESaRuvu61vU17EJaA0EP3FIissI8zmZ_NpUNUgyTFRUMkY5NE5JNDFWMkhaUzQxMkJLWS4u&route=shorturl] and a member of the team will be in contact. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration [https://info.flclearinghouse.com/].
Workday keeps job postings active through 11:59:59 PM on the day before the listed end date.
If the end date is 3/13, the posting will automatically come down on 3/12 at 11:59:59 PM. In other words — the job is posted until 3/13, not through 3/13.
Market context
Behavioral health employers in North Carolina often look for licensed or credentialed clinicians, and this role requires registration with the North Carolina Substance Abuse Professional Certification board. These positions can be competitive because employers may prefer a bachelor’s degree and want candidates who can work within treatment, documentation, and care coordination expectations. Review the AI-summarized requirements and benefits here to save time, and confirm your credential status before applying.