Housing Hope·Marysville, Washington
Provide trauma-informed assessment and case management to individuals and families transitioning out of homelessness to strengthen housing stability and self-sufficiency. Coordinate with internal property management and external agencies to develop service plans and maintain detailed participant documentation.
The posted salary reflects the full pay range for this position. Offers made to qualified candidates will be made within this range and will be determined by various factors including knowledge, skills, experience, qualifications, and other factors that would be critical to success in this role.
Housing Hope and HopeWorks agencies are the largest non-profit developer of affordable housing and provider of human services in Snohomish County and Camano Island. Our mission is to promote and provide affordable housing and tailored services to reduce homelessness and poverty for residents of Snohomish County and Camano Island. We achieve this through a variety of interventions including wrap around services, tailored case management, children’s services, subsidized housing opportunities, adult life skills classes, and access to employment, education, and on-the-job training support
The Family Support Coach provides trauma-informed assessment, case management, and support services to individuals and families transitioning out of homelessness. This role partners with residents to strengthen housing stability, increase income, and build the skills needed for long-term self-sufficiency. The position also contributes to the ongoing development and improvement of service delivery models to better meet participant needs
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Assess, orient, and facilitate the entry of individuals and families experiencing homelessness into their new homes.
Understand the challenges of working with a population affected by homelessness, with a history of domestic violence, substance abuse, gang affiliation and other traumatic circumstances and choices that our residents may face.
Provide case management and develop individualized family service plans including identification of existing barriers to self-sufficiency, setting housing and income goals, and developing an action plan.
Evaluate progress and accomplishments of goals regularly, adjusting as needed to improve outcomes. Make referrals to appropriate internal and external providers and resources.
Coordinate and advocate for the involvement of appropriate professionals from other agencies.
Partner with Property Management staff regarding move in and departure of families and identify challenges with residents as it pertains to maintaining housing and/or abiding by the lease agreement.
Record case notes of all notable interactions with participants including high level conversation topics, goal setting, recommended referrals (internal and external), and overall progress.
Schedule and conduct community engagement activities to encourage community building.
Maintain accurate and on-going documentation following contract requirements, agency and department policies and procedures.
Respond to client emergencies.
Participate in and contribute to team building.
Attend agency and department meetings.
Attend inter-agency and networking meetings as appropriate.
Other tasks and responsibilities as assigned and required by program goals and objectives.
Assist with other agency requirements as directed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is regularly required to stand; climb or balance; stoop, kneel, crouch, or crawl.
The employee must occasionally lift, carry, push, and pull up to 25 lbs. frequently. Items that are over 25 lbs. must be lifted, carried, pushed, pulled, or moved with proper equipment for assistance (dolly) and proper safety procedures must also be followed.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Ability to work in a general office environment as well as an outdoor environment. Possible exposure to weather—heat, wet, cold, wind, and noise.
We at Housing Hope embrace and practice a high standard of diversity and inclusion and strive for equity for all persons regardless of race, color, religion, citizenship, national origin, veteran status, marital status, political affiliation, sexual orientation, gender identity, disability, sex, age, status in regard to public assistance, or any other basis protected by local, state or federal law.
Market context
Behavioral health positions in Washington are typically supported by steady demand from outpatient, community, and telehealth settings. These roles are competitive because employers often look for a current unrestricted clinical license, experience with evidence-based therapy, and the ability to work from a HIPAA-compliant home office. Review the AI-summarized requirements and benefits here to quickly confirm fit, then verify your license status and prepare examples of your therapy approach before applying.
