Healthcare in Action·Los Angeles, California
The Peer Navigator provides support to individuals experiencing homelessness by using shared lived experiences to motivate positive health behavior changes. Responsibilities include linking members to community resources, coordinating care with medical teams, and documenting patient encounters in electronic health records.
At Healthcare in Action, we serve patients experiencing homelessness through an innovative “street medicine” approach by contracting with Medicare and Medicaid health plans as well as hospitals and health systems.
Street medicine entails using a medically equipped van to deliver medical care directly to people experiencing homelessness in locations such as parking lots, encampments, and parks.
The Peer Navigator supports members who are experiencing/ are at risk of experiencing homeless with managing their own health in the Hollywood area. Assist in motivating behavioral changes in patients to improve health outcomes through education, peer support, housing & resource navigation, and the relaying of shared experiences.
Enhanced Care Management (ECM) is a statewide Medi-Cal benefit under the California Advancing and Innovating Medi-Cal (CalAIM) initiative. ECM provides a whole-person approach to care for high-need Medi-Cal beneficiaries, focusing on both clinical and non-clinical needs. The program includes a Lead Care Manager (LCM) who coordinates all healthcare-related needs and social services, advocating on behalf of the member. ECM aims to improve health and social outcomes by offering comprehensive care management and coordination services.
Build rapport with members by communicating personal experiences with a goal of increasing the likelihood of positive behavior changes.
Coach members to create and implement strategies that minimize risks associated with the identified common health conditions and behaviors. Connect members to appropriate programs to address barriers to care and to enhance compliance.
Link members to local, county and state services/resources. Follow up with members and serve as a member advocate, delivering their medications and other supplies as needed.
Conduct regular outreach to onsite patients at Nav Center as well as to offsite (as needed) patients to provide support for medical needs.
Provide accompaniment and support to patients for their medical/dental/other appointments.
Collaborate actively with staff of the Navigation Center as well as with HIA team members for care management of patients.
Introduce tools to promote self-management & self-efficacy. Complete all required organization and health plan specific documentation in a timely fashion. Some examples include and are not limited to the following: enter all patient touch points and encounter notes in HIA’s electronic health records system, member health risk, and update members’ Plan of Care after every street medicine encounter. Document all required information in the care management system during phone calls with members. Complete and submit a Monthly Audit Checklist assessment, individual care plans, and update member profiles in the Coordinated Entry System/HMIS.
Schedule encounters based on member’s acuity level using the Healthcare in Action electronic health record system.
Work under the supervision of a Social Worker to ensure proper escalation of cases and coordination of care.
We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.
Actively support the achievement of HIA’s Vision and Goals and particularly housing placement for unsheltered members.
This position is a patient-facing role.
Employees may be eligible for differential pay.
Other duties as assigned.
To ensure the health and safety of our members, if you are selected for this position, your job offer with HIA will be contingent on providing proof of Tuberculosis screening upon hire or providing proof of a negative screening within the last year. If you have a disability/medical reason or sincerely held religious belief that prevents you to provide information required in this policy, HIA will initiate and engage in the interactive process to evaluate what, if any, reasonable accommodations may be available.
At Healthcare in Action, we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
Healthcare in Action is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employee will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.
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At Healthcare in Action, we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
Healthcare in Action is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employee will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.
Healthcare in Action was established in 2021 as a 501 (c)3 organization and associated medical group.
Utilizing mobile clinics staffed by healthcare professionals, community health workers, and social workers, our teams travel directly to unhoused individuals living in communities across the geographies we serve, providing services where they reside – including tents, cars, shelters, and temporary housing.
In meeting patients where they are and supporting their goals, HIA team members build trust – a critical component that can lead to meaningful and positive changes in health and housing.
Our mission is to improve the lives of people experiencing homelessness through quality holistic care.
It is our vision that all people experiencing homelessness have access to quality healthcare that addresses their mental, social and physical health needs.
Candidates must have a high school diploma or equivalent and at least 3 years of experience (or a degree with less experience) working with homeless populations or those with mental health and substance use conditions. A valid driver's license, reliable transportation, and the ability to work in outdoor environments are required.
Market context
In California, behavioral-health roles tied to substance use disorder counseling and case management are typically supported by ongoing community and treatment-program demand. These positions are competitive because employers often look for a high school diploma, at least 2 years of SUD counseling or case management experience, and current Registered or Certified Drug and Alcohol Counselor status. Review the AI-summarized requirements and benefits here to quickly compare fit and note that professional development and paid continuing education are listed as benefits.