Patient Care Specialist I- Ambulatory
Pinnacle’s Voice: A Tale of Transformation & Recovery
- “I found myself like a lot of people in a position I never thought I would be in. I needed help bad… It all started with a call… one of the easiest and hardest things I’ve ever done. Every day I wake up and think how good it feels and how lucky I am to have found this place.”
- Patient, Pinnacle Treatment Centers
Pinnacle Treatment Centers is a leading provider of comprehensive addiction treatment services, committed to transforming lives through compassionate care. Our approach is rooted in evidence-based practices, focusing on the holistic well-being of our patients, and treating our teammates with the same level of individualized compassion and empathy. We believe in providing a supportive and inclusive environment for both our patients and our dedicated team of professionals. Pinnacle transforms the lives of more than 35,000 individuals daily resulting in a network of care spanning across the country.
Position Overview
As a Patient Care Specialist– I of Residential Services (PCS-I RES), you are an active member of the multidisciplinary team, who is directly involved in providing quality care for patients in a transitional living addiction recovery environment. This position provides continuous patient care, monitoring, interaction, and role modeling and provides a safe, positive, supportive, and structured environment for patients enrolled in and/or entering ambulatory treatment.
Teammate Appreciation Benefits
- At Pinnacle Treatment Centers, we value our teammates and offer a variety of benefits to support their personal and professional growth.
- Variable
- Pay
- Structure: Competitive compensation based on experience, education, and licensure.
- Defined
- Career
- Pathing: Clear advancement opportunities through our Residential Aide Tier Program.
- STAR
- LRP
- Eligibility: 90% of our facilities are eligible for the Student Loan Repayment Program.
- Continuing
- Education: Access to over 600 free CEU courses to enhance your skills and knowledge. Partnership with Capella University to offer discounted tuition to PTC teammates.
- Paid
- Time
- Off: Enjoy 18 days of PTO and 8 paid holidays to maintain work-life balance.
- Diversity,
- Equity, and
- Inclusion
- Initiatives: Be part of a workforce that reflects the diversity of our patient population.
- Schedule
- Flexibility: We offer flexibility to accommodate different schedules and preferences.
- Merit-Based
- Increases: Opportunities for merit-based salary increases to recognize your contributions and growth.
Qualifications
- High school diploma or equivalent.
- Basic computer skills including general knowledge of or willingness to learn Microsoft Office suite (including Outlook, Teams, and Word).
- Valid driver’s license in state of employment.
- CPR/MANDT certification – training provided locally and updated as required.
- Ability to travel up to 20% in local area
Preferred
- At least six (6) months experience working in a behavioral healthcare setting.
- Basic knowledge of addiction and the recovery process.
Responsibilities
- Support patient engagement by modeling positive behaviors, encouraging program participation, applying motivational interviewing, and guiding individuals through program expectations with empathy, respect, and professionalism.
- Promote a trauma-informed, recovery-oriented environment by maintaining a calm presence, supporting recovery goals, and enforcing program rules consistently and respectfully.
- Support AMA prevention and early intervention by monitoring risk indicators, engaging patients in supportive conversations, and promptly communicating concerns to the treatment team.
- Assist with the admission process by monitoring new patients for safety and security, ensuring they are comfortable, safe, and informed about program guidelines and completing the required documentation.
- Facilitate patient cellphone access in accordance with Transitional Living Playbook, ensuring proper documentation.
- Follow all safety, medical, and infection control protocols, including handling sharps, conducting searches, observing drug screens, and administering heat treatments
- Search patients and belongings diligently for contraband, managing valuables with respect and documenting according to procedure.
- Maintain readiness to respond to medical and behavioral emergencies through up-to-date certifications in CPR, MANDT, and overdose response including Narcan administration.
- Ensure timely, accurate EHR and facility documentation, including shift reports, critical incident reports, maintenance requests, and patient care observations in alignment with policy and accreditation standards.
- Facilitate or support patient activities and recovery support groups and encourage participation and engagement.
- Provide safe and compliant transportation for patients, maintaining accurate mileage and travel records.
- Assist with store run facilitation for patients in accordance with established guidelines, ensuring safety and adherence to procedures.
- Maintain a clean and safe physical environment by performing facility and room inspections, practicing universal precautions, and reporting or addressing facility concerns.
- Perform all duties in alignment with CARF standards to support continuous accreditation readiness.
- Maintain ongoing, current, and required training for best practice service delivery.
- Perform other duties as assigned
Join our team & Start Saving Lives Today
