Northwestern Memorial Healthcare·Sycamore, Illinois
Provide peer support and advocacy for individuals in crisis as an alternative to emergency department visits. Collaborate with a multidisciplinary team to implement individual service plans and link consumers to community resources.
Company Description At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace.
This patient-first approach is what sets us apart as a leader in the healthcare industry.
As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system.
We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees.
Ready to join our quest for better?
Department: The Living Room Full time, 40 hours/week Tuesday-Saturday 3-11:30 PM The Ben Gordon Center Living Room provides space for people to address crises as an alternative to going to an emergency department. The Recovery Support Specialist reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. Uses personal and training experience to create a safe space for consumers to calmly process crisis events, learn and apply wellness strategies, and prevent future crisis events. As a member of a multidisciplinary team, the Peer Recovery specialist operates from the Crisis Now concept and focuses on practices including recovery orientation, trauma-informed care, and a philosophy that crises are an opportunity for learning. All services are designed to proactively divert crises and break the cycle of hospitalizations.
Serve as an individual advocate for consumers. Utilize training and personal recovery experiences to provide peer support for consumers. Provide recovery information and activities to all consumers; information, resources and connection to natural supports; and must follow principles of trauma informed care. Assess and evaluate consumer’s needs, strengths, goals, and resources. As directed, transports consumers to and from home, appointments, meetings, and/or school. Advocate within systems to promote person centered recovery support services. Work with an interdisciplinary team in reviewing cases and developing individual plans. Implement individual service plans through rehabilitation services such as case management, advocacy, outreach, skills training groups (i.e. WRAP), social rehabilitation, and community support as indicated. Provide linkage case management, participate in treatment planning and discharge planning. Consult with other staff regarding assessment and treatment/intervention planning. Consults with licensed hospital professionals regarding clinical situations and maintains close communication with supervisor. Consult with other service agencies around case-specific and programmatic issues. Refer and link consumers to other human service programs and care providers as indicated. Serve as a liaison to other community agencies as needed. Build relationships with local police, fire, emergency departments, and other organizations to promote awareness of Living Room services. Provide on-site support and introduction to services to patients within the hospital and outpatient settings (e.g. Emergency Department, Medical Floors, etc.). Train other providers and non-providers in areas related to service specialties. Document service provision as required by NM standards. Maintain clinical and management records in accordance with established policies and procedures. Demonstrate ability to meet the productivity requirements set in accordance with program goals. Attend required staff and other meetings Other duties as assigned.
Required High School Diploma or equivalent Recovery Support Specialists should be able to articulate their personal experience in recovery when working with patients who are experiencing mental health and/or drug/alcohol issues as it relates to providing peer support services to these patient populations. Valid Driver's License. Proof of auto insurance Annual Driving Abstract Upon completion of 2,000 supervised work hours, the Recovery Support Specialist is required to obtain their Certified Recovery Support Specialist (CRSS) credential. Preferred Certified Recovery Support Specialist (CRSS) Bachelor’s degree or higher in behavioral health related field One year experience working with individuals suffering from severe mental illness and/or drug and alcohol issues. Experience with Medicaid Rule 132/140 Knowledge and understanding of SUPR 2060 Wellness Recovery Action Planning classes (WRAP) Certified WRAP facilitator
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more. Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus.
New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.
Job Shift: Evening Job (2nd)
Minimum : $17.61
Maximum: $23.77 Compensation: USD 17.61 - USD 23.77 - hourly
Requires a high school diploma, a valid driver's license, and the ability to share personal recovery experience. Candidates must obtain a Certified Recovery Support Specialist (CRSS) credential after 2,000 supervised work hours.
Market context
Behavioral health positions in Illinois often draw steady interest because employers look for licensed or graduate-prepared candidates who can work in clinical, community, or care-coordination settings. This role is competitive because the required background is specific—either a master’s degree in a human services field or an active Illinois RN license, with behavioral health experience preferred. Review the AI-summarized requirements and benefits here to save research time, then confirm your licensure, degree, and setting experience before applying.
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