Northeast Dermatology Associates·Bedford, New Hampshire
Support dermatology physicians by rooming patients, documenting medical histories, and assisting with various skin treatments and surgical procedures. Manage administrative tasks including prescription refills, prior authorizations, and pathology sample logging.
We are seeking a professional and detail-oriented Patient Services Representative - Front Desk to join our healthcare team. In this vital role, you will ensure seamless patient care by managing registration, appointment scheduling, and clinical call coordination across multiple practices and facilities. Your contributions will directly impact operational efficiency and the delivery of exceptional patient experience, supporting the overall success of our healthcare services.
Hours are 8a - 4p, Tuesday, Thursday and Friday.
To perform effectively in this role, the candidate must fulfill the following duties with or without reasonable accommodations:
Patient Engagement: Greet patients warmly and professionally upon arrival. Manage patient registration and appointment scheduling with the highest level of customer service, ensuring a welcoming and efficient experience.
Clinical Call Coordination: Accurately triage and route clinical calls to the appropriate departments or personnel, ensuring timely and precise resolution of patient inquiries.
Documentation Assistance: Support patients in completing required forms and paperwork, providing clear guidance to ensure accuracy and completeness.
Environment Management: Maintain a clean, organized, and inviting work area and lobby to ensure a positive first impression for patients and visitors.
Issue Escalation: Identify and escalate patient concerns to the appropriate team members or departments to maintain service excellence and satisfaction.
Productivity and Compliance: Meet or exceed departmental productivity benchmarks while maintaining a thorough understanding of billing processes and the medical services offered by practitioners.
Referral and Record Management: Accurately enter referral information, manage patient records, and ensure that all medical charts are up-to-date and readily accessible.
Reliability: Demonstrate consistent attendance and punctuality to support uninterrupted patient care and team collaboration.
Additional Duties: Perform other tasks as assigned by the supervisor to enhance the efficiency and effectiveness of healthcare operations.
This role requires a proactive, dependable, and detail-oriented individual with the ability to manage multiple tasks in a dynamic healthcare environment. The ideal candidate demonstrates a strong commitment to patient care and operational excellence.
The physical and mental demands described below are representative of those required to perform this job successfully. Reasonable accommodations may be made for individuals with disabilities:
Physical Requirements:
Occasionally required to stand, walk, and sit for extended periods.
Use hands to handle objects, tools, or controls; reach with hands and arms.
Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.
Occasionally lift, push, pull, or move up to 20 pounds.
Vision Requirements:
Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.
Requires a High School Diploma or GED and 0-3 years of medical assistant experience, preferably in dermatology. Candidates must be proficient in Microsoft Office and possess strong attention to detail and communication skills.
Market context
Support-services roles in New Hampshire are often tied to steady patient-flow needs in clinics, practices, and other care settings, with employers looking for dependable staff who can handle both administrative and clinical support. These positions can be competitive because they often require a high school diploma or GED, medical assistant training or equivalent experience, and timely BLS authorization, with CMA, RMA, or CCMA credentials preferred or required. Review the AI-summarized requirements and benefits here to save research time, and confirm whether your certification status and BLS timeline match the posting before applying.
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