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ACT Case Manager

Service Core Inc.·Warren, Ohio

Full Time·On Site·2-5 yrs·Posted 20 days ago
Practice for this role

About the role

The ACT Case Manager is responsible for conducting needs assessments, formulating Individualized Service Plans (ISP), and providing therapeutic interactions and crisis stabilization. The role involves extensive community outreach, coordinating with external providers, and maintaining detailed clinical documentation.

Responsibilities

  • Needs assessment and formulation of the ISP. Individual therapeutic interactions/rapport-building: Crisis stabilization, ADL prompting, coaching and teaching. Client feedback
  • Decisions pertaining to clients’ need for additional services, resources or more restrictive settings: Choice of treatment interventions, techniques, advocacy activity and frequency of contacts, Pursuit of collateral contacts to gather additional psychosocial information when indicated, Adherence to agency’s risk assessment/management protocols
  • Intake/needs assessment, ISP and reviews, progress notes, Payeeship forms, discharge paperwork
  • Conforms to Program, ODMH, CARF and third-party payer standards and obligations
  • Interacting with essential others are constructive and serves to advance the progress in treatment, the quality of care and the agency’s standing in the community: Peers and supervisors, other service providers, family and significant other, other concerned members of the community
  • Participates actively and productively in agency meetings and supervision sessions
  • Introduces and/or implements new ideas for improving the quality of care
  • Attentive/responsive to feedback from clients, significant others, community partners/members
  • Shares skills, knowledge, expertise with other agency staff (consultations, workshops, team meeting)
  • Advances own level of skill and competency through participation in continuing education opportunities
  • Knowledge of community resources
  • Includes extensive driving to appointments to and from with clients in a company vehicle. Percentage of travel 75%.

Qualifications

  • High School diploma required. Bachelor’s degree preferred
  • 3 years mental health/ SUD or community support/case management experience required.
  • Experience with severe and persistent mental health diagnoses, substance use disorders, and dual diagnosis.
  • Knowledge of community resources is critical.
  • CDCA is required if a candidate does not have a Bachelor’s degree; candidate will need to have prior to hire or will need to obtain within 45 days of hire.
  • Experience using computers, Electronic Health Records (Credible), office phone and cell phone, email, fax/copy machine.

Requirements

A high school diploma is required, though a bachelor's degree is preferred, along with 3 years of experience in mental health, SUD, or case management. Candidates without a degree must possess or obtain a CDCA certification within 45 days of hire.

  • high school
  • bachelor degree
  • professional certificate
  • Case Management
  • Advocacy
  • Electronic Health Records
  • Risk Management
  • Needs Assessment
  • Community Resource Knowledge
  • Crisis Stabilization
  • Therapeutic Interaction
  • Mental Health Support
  • Dual Diagnosis Treatment
  • ISP Formulation
  • SUD Support

Posting details

Employment type
Full Time
Work arrangement
On Site
Experience
2-5 yrs
Location
Warren, Ohio
Posted
Jul 7, 2026
Application
Employer website
SC

Hiring organization

Service Core Inc.

ServiceCore helps our customers Get More Done, and Stress Less. How? By supercharging their portable sanitation or roll-off businesses with software that cuts wasted time, manages jobs, optimizes routes, tracks inventory, and automates billing. The result? More revenue,...

Salary listed on 2 jobs
IndustrySoftware Development
TypePrivately Held
Size51-200 employees
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Market context

Ohio behavioral health roles remain in steady demand

Behavioral health roles in Ohio are typically in steady demand as employers seek clinicians who can support outpatient, community, and integrated care settings. These positions are competitive because they often require a master’s degree and a valid clinical license, and candidates should note that the requirements and benefits here are AI-summarized from the original job description to save research time. Before applying, confirm licensure fit and prepare examples of direct client care, crisis response, or care coordination.

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