Initial Resettlement Caseworker

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster.

Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities.

A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions.

If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

This position is represented by the OPEIU union and subject to the terms and conditions of a collective bargaining agreement.

Job Overview: The Caseworker provides trauma-informed services to refugees and other qualified immigrants to support a positive resettlement experience and the achievement of client self-sufficiency .

The Caseworker works closely with clients, colleagues, and external parties to develop service and/or self-sufficiency plans to meet individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements.

Major Responsibilities: Responsibilities include, but are not limited to: Coordinate timely pre- and post-arrival services to ensure each client has essentials such as airport pick up upon arrival, initial and permanent housing, food, medical care, access to transportation, and is oriented to their new environment.

Conduct intake services with clients to assess needs.

Develop individualized self-sufficiency plans and SMART goals in partnership with each client.

Provide services that are relevant to the client’s goals, including the distribution of direct financial assistance, applications for public benefits, referrals to medical and mental health services, and housing.

Ensure active clients receive meaningful interactions over the course of the service delivery period in accordance with program requirements.

Assess and monitor client progress to support their attainment of established goals, address challenges, and ensure that available resources are utilized.

Detail each client interaction in accordance with program requirements.

Input client information in ETO and assist with tracking and reporting as needed.

Collaborate effectively with coworkers and partner organizations.

Build and maintain relationships with area service providers for the benefit of clients.

Use personal, insured vehicle and/or public transportation (where available) to travel and transport clients and materials as needed throughout the service delivery area.

May train and lead the activities of volunteers and interns.

Other duties as assigned.

Job Requirements: Education: Bachelor’s degree in social work or related field of study preferred.

Work Experience: Relevant professional experience in human services field required; minimum of 2 years’ experience strongly preferred.

Experience working with refugee and/or immigrant populations strongly preferred.

Demonstrated Skills & Competencies: Ability to learn to navigate or familiarity with database systems such as IRIS and Efforts to Outcomes (ETO) Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.

Demonstrated success working and communicating effectively in a multi-cultural environment.

Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.

Attention to detail and accuracy in work product.

Fluency in English, both spoken and written; proficiency in language(s) spoken by IRC’s clients is desired; including Dari, Farsi, and/or Pashto.

Proficiency in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes.

Valid driver’s license and access to a personal, insured vehicle.

Working Environment: A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.

May require occasional weekend and/or evening work.