Behavioral Health Intake Specialist
Prisma Community Care·Phoenix, Arizona
Prisma Community Care·Phoenix, Arizona
Conduct intake assessments, develop treatment plans, and provide psychotherapy services to a diverse client population. Coordinate care through referrals and maintain detailed clinical documentation while meeting billable hour targets.
Description Signing bonus! $500- $1500 DOE
The behavioral health Intake Specialist and Referral Coordinator will be part of a multi-disciplinary team, which will provide a comprehensive care program for clients receiving behavioral health services at Prisma Community Care. The Prisma behavioral health program is designed to empower clients to develop healthy choices and continue to live well irrespective of a person’s sexual orientation, gender identity, gender expression or HIV status. The behavioral health program serves all people with general behavioral health outpatient services while also offering a special focus on outpatient treatment for members of the 2SLGBTQIA+ community as well as for people living with HIV/AIDS (PLWHA).
The behavioral health Intake Specialist and Referral Coordinator, under the direction of the Clinical Director, is responsible for addressing the behavioral health needs of Prisma clients, specifically using psychotherapy for the purpose of assessment, diagnosis and treatment of individuals, couples, families, and groups. The Intake Specialist and Referral Coordinator will complete intake assessments, service planning, and coordinate care for clients by referring to other appropriate human services within the organization or the greater Phoenix area. The Intake Specialist and Referral Coordinator will also provide psychotherapy services to clients as needed. The Intake Specialist and Referral Coordinator supports the Prisma Community Care mission of providing affirming and inclusive services to promote well-being and advance health equity for diverse communities and all those seeking compassionate care - especially people of color, 2SLGBTQIA+ and Queer individuals, and those affected by HIV.
This position will be 100% patient facing for billable behavioral health clients, allowing for 30% of that time for administrative time to include but not limited to completing documentation, referral completion, and supervision.
KPI
Expectations: 28 billable hours per week Provide comprehensive psychotherapy services for Prisma Community Care clients, including initial assessment and ongoing psychotherapy, as needed. Create service and treatment plans, defining and prioritizing the areas to be addressed, working with the client to develop short- and long-term goals and the strategies for achieving them within a given time frame. Review all treatment plans with the Clinical Director or designated supervisor for each client. Provide individual, family, and group psychotherapy to facilitate the changes the client desires or needs. Provide crisis intervention as needed. Develop relationships with community referral sources and create resource database for behavioral health department. Consult and collaborate with other professionals both within and outside the organization to facilitate client treatment. Maintain mental health reports and records in a timely manner. Provide statistics and documentation required to maintain administrative records. Participate in outreach into the community to identify prospective clients and/or community needs and facilitate the satisfaction of those needs. Provide educational presentations, as needed, within Prisma and throughout the community. Participate in supervision with the Clinical Director or designated clinical supervisor as required by the Office of Behavioral Health Licensure, Board of Behavioral Health Examiners, and Prisma Community Care policies and procedures. Promote positive client relations in accordance with Prisma Community Care policies and procedures. Serve as an advocate for clients concerning their mental health needs. Meet regularly with the Clinical Director. Perform other administrative duties as assigned.
We've got great benefits: 200 hours of PTO per year Up to 13 paid holidays per year Medical, dental, and vision insurance Basic life, short-term, and long-term disability insurance paid by Prisma Community Care Employee Assistance Plan (EAP) Retirement savings
Graduate degree in behavioral health (e.g., Counseling, Social Work, Substance Abuse, or Psychology) with at least one year of clinical experience or case management experience. Extensive knowledge of mental health and community resources. Demonstrate extensive knowledge of mental health and community resources. Full understanding of HIPAA and protecting client confidentiality. Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) software applications and competent in using electronic medical records (EMRs) and information systems in providing effective documentation of client care. Able to work in fast paced environment with changing deadlines and priorities while maintaining a positive attitude. Demonstrated ability to establish rapport and maintain effective communication with culturally diverse populations from a wide range of life circumstances and backgrounds. All organization employees must be able to work effectively in a mission-driven organization whose clients and staff exhibit significant diversity with respect to race, ethnicity, sex, gender identity, sexual orientation, socio-economic status, nationality, and religion.
Actively holding an associate license which include Licensed Master of Social Work (LMSW), Licensed Associate Counselor (LAC), Licensed Associate Marriage and Family (LAMFT) or Licensed Associate Addiction Counselor (LAAC) by the r Board of Behavioral Health Examiners, respectively. At least one year of case management experience utilizing AHCCCS’ Guiding Principles Demonstrate a sound understanding of gender identity, gender expression, gender presentation, sex, and sexual orientation etc. Experience applying National Standards for Culturally and Linguistically Appropriate Services (CLAS) in a healthcare setting. Knowledge of the complex issues marginalized populations are faced with and the barriers they experience accessing healthcare. Knowledge of issues and community resources related to HIV/AIDS, chemical dependency, mental health, housing, health insurance, and other barriers. Bilingual (Spanish & English)- additional bilingual incentive added to salary Environmental Factors and Conditions/Physical Requirements Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Office environment, exposure to computer screens for lengthy periods of time. The position requires extensive use of clinical documentation by typing notes using a standard computer keyboard. The electronic medical record may not support use of spell-check or transcription devices, which should not be expected for completion of documentation. While performing the duties of this job, the employee is regularly required to walk, sit, stand; use hands, talk, and hear. The employee is occasionally required to reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. Compliance Requirements Currently have, or be able to obtain within 90 days of employment, a valid Fingerprint Clearance Card Currently have, or are able to obtain within 30 days of employment, a clear TB test Currently have, or are able to obtain within 30 days of employment, a current flu vaccination Currently have, or are able to initiate within 30 days of employment, a Hepatitis-B primary vaccination series Currently have, or are able to obtain within 30 days of employment, a CPR/BLS certification Equal Employment Opportunity Prisma Community Care is an equal opportunity employer and we value a healthy work environment free from harassment and discrimination based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information.
Prisma Community Care provides an inclusive and respectful working environment that represents a wide range of backgrounds, cultures, identities, and experiences. We attract applicants who have the cultural awareness to navigate and celebrate these differences. Our employees are Individuals who have respect for the communities where they live and work and are committed to utilizing culturally and linguistically appropriate strategies and skills in a collaborative environment.
Reasonable Accommodations Applicants requesting a reasonable accommodation to apply or participate in the interview process for this position should email hr@prismacare.org.
Market context
Behavioral health employers in Arizona often look for candidates who can connect directly with clients through lived experience and strong community-based support skills. These roles can be competitive because they may require a high school diploma, a preferred bachelor’s degree, and quick completion of Peer Support Certification, along with a valid Arizona driver’s license and fingerprint clearance. Review the AI-summarized requirements and benefits here to save research time, then confirm your certification timeline and clearance readiness before applying.