Volunteers of America Southeast Louisiana Inc·New Orleans, Louisiana
The SSVF Healthcare Navigator connects Veterans to VA and community healthcare services through comprehensive case management and care coordination. They conduct non-clinical assessments and collaborate with interdisciplinary teams to reduce barriers to care and provide health education.
SSVF Healthcare Navigators are employed by SSVF Grantees to provide services that include connecting Veterans to VA healthcare benefits or community healthcare services where veterans are not eligible for VA care. SSVF healthcare navigators provide case management and care coordination, health education, interdisciplinary collaboration, coordination, consultation, and administrative duties. SSVF Healthcare Navigators work closely with Veteran’s primary care provider and members of the Veteran’s assigned interdisciplinary team.
The SSVF Healthcare Navigator work closely with the Veteran’s assigned multidisciplinary team including medical, nursing, and administrative specialist-case management personnel. The SSVF Healthcare Navigator work within this team to provide timely and appropriate centered care equitably. The SSVF Healthcare Navigator works collaboratively with the team and the veteran to identify and address systems and challenges for enhanced care coordination as needed.
2. Healthcare Team and Veteran Communication. The SSVF Healthcare Navigator work closely with Veterans to assist them in communicating their preferences in care and personal health-related goals to facilitate shared decision making of the Veteran’s care. The SSVF Healthcare Navigator serves as a resource for education and support for Veterans and Families helping to identify appropriate and credible resources tailored to the needs and desires of the Veteran.
Knowledge, skills, and abilities
The incumbent is expected to function independently, exercising initiative and judgment in day-to-day activities based on expertise accumulated through education, training, expertise, experience, and professional literature. The incumbent will seek consultation with the supervisor as appropriate as needed. The incumbent will receive task supervision and assignments from the SSVF Program Director.
The Program Director provides supervision and guidance to the Healthcare Navigator. Supervision will include a review of caseload, client plans and other client issues, with the goal of evaluating job performance, enhancing strengths, identifying, and improving weaker areas, and accountability.
Travels to other locations as appropriate in the performance of duties and responsibilities.
Must be able to pass a criminal history investigation.
The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Works in normal office environment interacting with staff, candidates, and outside vendors. May be subjected to multiple interruptions throughout the workday.
While performing the duties of this job the employee is frequently required to sit, stand, walk, use hands to finger, handle, or feel and talk or hear, or carry light training materials and/or equipment.
The employee is occasionally required to lift to 25 pounds when preparing/transferring training materials and equipment.
Visual acuity necessary to operate computers, audiovisual and other digital equipment.
Work is primarily performed in an office environment while seated at a desk. Dexterity is used while performing work with personal computer keyboard, calculator and other office equipment. Driving to local (frequently) and some state-wide (occasionally) functions.
This position may require incumbent to engage in overnight travel up to 10% of time as well as significant local travel in and around the community appropriate to the performance of duties and responsibilities. As such, incumbent must have:
Current driver’s license issued by state of residence, vehicle inspection, insurance, registration.
Satisfactory Motor Vehicle Report
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Market context
In Louisiana, nursing roles typically see steady demand across hospitals, clinics, and community care settings, especially for RNs with current licensure and recent clinical experience. These roles can be competitive because employers often look for candidates who can start quickly, meet certification and driving requirements, and handle patient care with limited onboarding. Review the AI-summarized requirements and benefits here to save research time, and confirm your RN license, CPR certification, and driver’s license are current before applying.
Licensed Practical Nurse
Treatment & Recovery Counselor (LMSW-PLPC-RAC
Non-Medical Case Manager