Case Manager – Shelter Services Location
- Queens,
- NY
- Pay
- Rate: $24.03
- Status: Non-Exempt
Reports To: Director of Social Services / Program Director
Position Summary
The Case Manager provides on-site, person-centered, strengths-based case management services to a caseload of approximately 20–25 clients in a residential shelter setting. The primary objective of this role is to support clients in achieving stability, self-sufficiency, and successful transition into the community.
This position is responsible for intake assessments, service planning, counseling, case management, referrals, and aftercare services. The Case Manager collaborates with interdisciplinary staff to ensure coordinated service delivery and alignment with organizational mission, values, and program goals.
Key Responsibilities Responsibilities include, but are not limited to
Conduct intake assessments and identify immediate client needs, including crisis intervention when appropriate Utilize assessment tools (e.g., CARES) to evaluate client needs and determine appropriate service referrals Orient clients to program rules, expectations, and available services Develop and implement Individualized Living Plans (ILPs) in collaboration with clients and service providers Complete psychosocial assessments within required program timeframes (e.g., within 30 days of intake) Provide ongoing case management, including regular client meetings (weekly/bi-weekly or as needed) Track, monitor, and document client progress toward goals Assist eligible clients with applications for public benefits, including Public Assistance Support employment readiness and connect clients to job development and training resources Refer clients to internal and external resources based on identified needs Maintain accurate, timely, and confidential case records, including progress notes and incident documentation Ensure confidentiality of all client information in accordance with applicable laws, including Health Insurance Portability and Accountability Act Report critical incidents immediately to the Director of Social Services or designated supervisor Collaborate with Housing Specialists, Employment staff, and other providers to support housing and employment readiness Provide advocacy and support when clients engage with external service providers Deliver aftercare and follow-up services for up to one year post-discharge, as applicable Maintain professional relationships with community-based organizations to support referrals and service coordination Treat all clients, staff, and visitors with dignity, respect, and professionalism Perform additional duties as assigned
Qualifications
Bachelor’s degree in Social Work, Psychology, Sociology, or related field with at least 2 years of relevant experience; or Associate degree in Human Services or related field with at least 4 years of experience; or High School Diploma or GED with at least 8 years of relevant social service experience
Certifications & Requirements Must be authorized to work in the United States Valid driver’s license preferred CPR/First Aid certification required Employment is contingent upon successful completion of a background check, conducted in compliance with applicable federal, state, and local laws.
Skills & Competencies Commitment to dignity, respect, and equitable treatment of all individuals Alignment with organizational mission, vision, and core values Strong written and verbal communication skills Ability to maintain confidentiality and handle sensitive information appropriately Strong organizational skills with attention to detail and accuracy Ability to work independently and collaboratively within a multidisciplinary team Effective crisis intervention, conflict resolution, and problem-solving skills Ability to remain calm and effective in high-pressure situations Knowledge of community resources and social service systems Proficiency with Microsoft Office and database systems Ability to manage multiple priorities in a fast-paced environment Cultural competence and ability to work with diverse populations Bilingual (Spanish/English) preferred
Physical Demands Ability to sit or stand for extended periods (up to 8 hours) Frequent walking, bending, and light lifting Ability to navigate stairs and move throughout facility settings Ability to travel between assigned sites as needed
Work Environment Work is performed in a residential shelter and office environment Schedule may include evenings, weekends, holidays, and occasional overnight coverage Role may involve responding to crisis situations requiring immediate attention
Equal Employment Opportunity Statement We are an Equal Opportunity Employer committed to providing a workplace free from discrimination and harassment. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, gender identity or expression, sexual orientation, marital status, veteran status, or any other protected characteristic under applicable federal, state, and local laws, including Title VII of the Civil Rights Act.
