The Coalition for the Homeless of Central Florida·Orlando, Florida
Provide comprehensive case management to individuals experiencing homelessness using a housing first approach to ensure stability in permanent housing. Responsibilities include developing housing stability plans, mediating with landlords, and connecting clients to essential community resources.
Rapid
Re-Housing
Stability
Case
Manager
Reports to:
CWF
Program
Manager
STATUS:
Full
Time-
Hourly
OVERVIEW: Under the direct supervision of the Rapid Re-Housing Program Manager, will provide case management to individuals experiencing homelessness in the Rapid Rehousing Program. Using a housing first approach, the SHIP RRH Case Manager follows established low barrier guidelines to create a safe and stable environment for individuals entering the program. The SHIP RRH Specialist requires a high degree of professionalism, commitment and adaptability in order to effectively uphold coalition values and maintain an environment of dignity, respect and cooperation.
PRIMARY
DUTIES:
Maintain regular contact with clients throughout the case management phase. And maintain case notes and document in HMIS.
Work collaboratively with clients using a strength-based approach to develop their Housing Stability Plans to address issues that may impede access to housing.
Assist clients with the entire housing process to include; completing applications, paying application fees, negotiating manageable and appropriate lease agreements with landlords.
Assist with move-in to unit to ensure the client has necessary household items and basic understanding of the unit.
Mediate with landlords regarding tenant issues.
De-escalate crises.
Make appropriate and time-limited services and supports available clients to allow them to stabilize quickly in permanent housing, or provide Rapid Rehousing services
Provide or assist clients with connections to resources that help them improve their safety and well-being and achieve their long-term goals.
Monitor clients housing stability and be available to support the resolution of crises, at a minimum during the period that rental assistance is provided.
Maintain and submit documents required for monthly reporting.
Implement a referral process to access shelter resources for unsheltered singles/families if needed.
Role model effective team behaviors.
Demonstrate effective communication skills in building relationships with all staff and clients.
Treat all clients, volunteers and staff with respect and dignity.
Maintain strict confidentiality of all information.
Adhere to Coalition policies and procedures.
Meet with newly assigned clients within one business day.
Maintain the Case Manager Log regularly
Evaluate and adjust IPPs as action steps are completed and new goals/steps arise.
Empower clients to become involved in their own housing planning and goal setting.
Complete case notes on every face to face/telephone/email contact with client or collateral contact within 24 hours.
Gather all documents needed for the client and/or household (ID, Birth Certificate, Social Security Card, etc.) and upload onto client’s profile in HMIS. Assist client with documents acquisition if they do not have them at point of intake.
Regularly schedule appointments with clients to ensure that they are on target with their IPP.
Maintain and submit data required for monthly reporting.
Distribute referrals as needed and check with referral agencies for follow up information when needed. Referrals may include resources for housing, childcare, tangible goods, financial assistance, health care, employment programs, and behavioral health among others.
Work in collaboration with program and all other agency staff to facilitate a team environment.
Maintain client files in good order.
Present cases at case staff meetings for input from other staff members and commit to group decisions.
This job description does not imply that these are the only duties to be performed by the employee in this position. The employee will be required to follow any other job-related instructions and perform other job-related duties requested by any person authorized to give instructions or assignments. This description excludes the marginal functions of the position that are incidental to essential job duties. All duties, responsibilities, and requirements are vital to the job. This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.
Requires an Associate's degree in social services with 3 years of case management experience, or 5 years of experience without a degree. A Bachelor's degree and experience in rapid rehousing or mental health services are preferred.
Market context
In Florida, behavioral-health roles are typically in steady demand across community clinics, schools, and care settings serving diverse populations. Competition often centers on licensure status, supervised experience, and the ability to work well with interdisciplinary teams while applying mental health ethics and cultural awareness. Review the full posting carefully and confirm your Master’s degree, Registered Intern License, and communication experience; this platform’s AI-summarized requirements and benefits can save you time by condensing the original job description.
