New Narrative·Portland, Oregon
Provide community-based interventions and support for high-need individuals in the Intensive Case Management program to ensure continuity of care. Responsibilities include outreach, crisis response, skills training, and coordinating with multidisciplinary teams to stabilize participants.
At New Narrative, we believe mental health care is community care. As a nonprofit organization, we partner with individuals to promote healing, housing stability, and long-term wellness through compassionate, equitable support.
If you’re passionate about community impact, we invite you to join our team.
Shift: 8:30am to 5:00pm
Pay Rate: Starting at $27/hr and can increase DOE
Purpose: (General description and summary
The ICM Float Specialist provides community-based interventions designed to stabilize and support high-need individuals enrolled in Intensive Case Management (ICM) services in Multnomah County through an assertive engagement approach. Unlike traditional ICM case managers, the Float Specialist does not carry a designated caseload and instead serves as a flexible team resource to increase participant engagement, continuity of care, and service capacity across the program.
The Float Specialist works collaboratively with ICM case managers, mental health clinicians, and other team members to provide additional participant contacts, outreach, skill building, resource connection, transportation support, crisis response, and engagement services based on current program needs. The position is intended to increase program capacity and responsiveness by providing enhanced participant support, assisting with engagement of individuals, and offering additional service capacity during periods of increased participant need.
The Float Specialist also provides coverage for participants when primary staff are unavailable due to leave, illness, vacancies, training, or other operational needs. By maintaining participant engagement and supporting continuity of care during staffing disruptions, the position helps reduce service interruptions, mitigate risk, and maintain fidelity to the ICM model.
Services are delivered from a trauma-informed, person-centered, and equity-focused lens, emphasizing strong advocacy, community integration, and connection to resources and peer supports. The Float Specialist follows procedures, outcome goals, and reporting requirements as outlined by New Narrative's contract with Multnomah County and CareOregon. Services are primarily community-based and may include outreach at participant residences, hospitals, shelters, community locations, and appointments, with at least two-thirds of work time spent providing services in the field.
This is primarily community based outreach position where 60-75% of your time will be in the community in a mixture of direct care, coordination, skills training, transportation, or travel.
You will be provided technology to support community based work.
Due to the nature of the work, you will be exposed to various weather conditions and expected to maintain outreaching unless directed to otherwise by your supervisor.
There is an office space at a clinic for administrative tasks and team meetings.
This is direct care role that requires in person contact with participants.
Accountabilities: (Responsibilities of the job)
ICM Specialist will work collaboratively with Mental Health Clinicians, Clinical Case managers, and participant to create and implement the participant’s individual service plan. The ICM team provides comprehensive wrap around services through inter-disciplinary care to assist individuals to meet their basic needs, promote safety, accomplish goals, as outlined in the collaborative treatment plan, and attain the highest level of independence possible. These services included coordination of care, skills training, case management and connection to local benefits, coordination with medical providers (and other providers as needed) and assisting participants in meeting basic IADL needs. Number of contacts are weekly and community based in combination with coordination with providers and integrated team.
Assist participant in connecting to resources and maintaining resources needed to achieve goals set in the individual service and support plan, including: SSI/SSDI, SNAP, vital documents, ID, etc.
Advocate for and with participant.
Provide transportation using company vehicle as needed to/from appointments to ensure connection and access to resources, as well as skills training opportunities in the community, etc.
Monitor, coordinate, and document all agency services.
Develop relationships with providers and stakeholders to facilitate service provision
Have regular, frequent contact with consumers and identified providers/supports.
Monitor medication distribution, assist with prescriber visits.
Coordinate with external providers and natural supports for participant’s wellness, including: PCP/medical, money management services, ENCC, FD, prescribers, other community providers, and intervene as necessary with landlords and other community stakeholders to encourage housing stability.
Connect participants to cultural resources as applicable
Regular documented coordination with integrated team
Skills Training
In collaboration with participants, identifying functional barriers as well as other skills training needs (ie. ADLs, iADLs), creating agreed upon plan to achieve goals.
Addressing other identified skills training needs in collaboration with other providers (ie. Community integration, interpersonal effectiveness, budgeting, medication management, regulation/coping, safety, etc.)
Collaborates closely with Mental Health Clinicians to incorporate appropriate interventions into each participant’s service plan.
Utilize MI, assertive engagement, and other therapeutic modalities to skill build around recovery and symptom management strategies.
Crisis Prevention and Intervention
Work proactively with individual to avoid use of crisis services and respond to crisis situations and utilize critical thinking skills to manage and prioritize needs.
Situational awareness
Utilize de-escalation practices and connect participant to emergency services as needed.
Use trauma informed practices and DEI awareness and sensitivity.
Coordinate respite referrals and entries as well as oversee respite stay.
Complete all required documentation, including IRs, within 24 hours of crisis/incident.
Monitor hospital contact through case management, care conferences, with heavy involvement in transition planning as well as visitation with participant while hospitalized.
Minimize number of days spent using crisis/respite services by remaining closely involved in transition planning and proactive approach to crisis prevention.
Administration
Document all participant contact within 72 hours of service delivery in Electronic Health Record.
Utilize feedback informed treatment to provide outcome-informed care.
Ensure ROIs and consents are up to date and obtain new paperwork as indicated.
Document all meaningful interactions with participants according to policy and Oregon Administrative Rules
Utilize outcomes based care tools and review regularly
Participate in one-on-one supervision bi-weekly to review interventions, documentation, and professional goal setting
Attend and positively participate in required meetings, including weekly staff meetings and care coordination meetings with LMPs and other involved providers.
Take point on delegated administrative tasks assigned by supervisor such as updating spreadsheets, conducting chart reviews for required forms, and tracking due dates for annual assessments and authorizations.
Attend and positively participate in required meetings.
Adhere to Confidentiality, Professional Ethics, and Dual Relationships per policy and Administrative Rule
Uphold values and mission of New Narrative in all interactions.
Pursue ongoing development of skills. A minimum of 16 hours on-going education, 12 of which must be in area of mental health/dual recovery and four hours in cultural competency.
Follow all corporate polices, procedures, and protocols.
Maintain current Oregon Driver’s License.
Follow through on all directives and instructions.
Maintain security of all corporate interests.
Maintain CPR and First Aid Certificate.
Maintain QMHA certification
Utilize personal vehicle for role related travel
Positions Reporting: (Listing of job incumbents reporting into this position)
Qualified Mental Health Associate is required.
Communication: Clear, direct and concise. Keeps people informed. Listens effectively to others.
Teamwork: Effective at working in team situations.
Utilizing available resources for personal wellness: Communicates with Supervisor or other designated New Narrative personnel to meet personal wellness and safety needs.
Adaptability: Ability to modify or change service delivery as needed to best fit the needs of program participants and New Narrative values
Analytical thinking: Attention to detail over sustained periods of time.
Dependability:
Counted on to follow through on commitments: at work each day and on time; work completed in a timely fashion.
Aptitude: Ability to comprehend and apply new ideas, processes and procedures, or training.
Demeanor: Remaining calm in crisis situation, empathetic, unbiased, non-judgmental and excellent peer model skills.
Extensive mental activities required.
Ex: Use of educated and clinical judgment, communicate thought clearly, maintain calm demeanor in crisis situations, be an empathetic and effective listener, flexible analytical and interpreting skills, etc. Ability to motivate others and remain consistently enthusiastic. Ability to self-regulate and independently manage emotions, stress, and burnout.
All of our job openings are located in Portland, Oregon, and the surrounding metro areas.
Market context
In Oregon, behavioral-health peer support roles often see steady demand in community mental health, recovery, and crisis support settings. These positions are competitive because employers look for lived recovery experience, certification eligibility, and practical requirements like a valid Oregon driver’s license and background clearance. Review the AI-summarized requirements and benefits on this platform to save time, then confirm your certification path and gather documentation before applying.
