New Narrative·Portland, Oregon
1 skills training, and case management to individuals in emergency motel placements to help them transition to permanent housing. Coordinate with mental health providers and emergency services to minimize hospitalizations and support long-term wellness.
At New Narrative, we believe mental health care is community care. As a nonprofit organization, we partner with individuals to promote healing, housing stability, and long-term wellness through compassionate, equitable support.
If you’re passionate about community impact, we invite you to join our team.
Saturday-Monday, 7:00am - 3:00pm
Purpose: (General description and summary)
Accountabilities: (Responsibilities of the job)
Supportive Skills Training
Providing direct support in one-on-one settings within the assigned motel and community based skills training.
Provide group skills training opportunities and facilitation of opportunities.
Assess the functional level and program needs of each participant, providing skills training as indicated.
Provide individual and group skills training opportunities at motel as well as in the community, including but not limited to: ADLs, iADLs, coping, regulation, safety, interpersonal, community integration, community navigation, etc. to assist in movement toward identified goals.
Provide support in milieu setting as indicated and opportunities arise.
Engagement and Collaboration
Provide skills training, advocacy, case management, community navigation to support caseload participants in working towards their identified goals.
Willing to meet and engage with people “where they are,” including their environment and readiness for change.
Meet consistently with participants within the motel setting and community
Providing opportunities for group skills training through opportunities for socialization, and community integration.
Maintain professionalism in encounters with participants and other providers.
Must be able to assist in de-escalation and crisis as needed
Case Management
Ability to work in collaboration with emergency services (ie. police, Project Respond, Multnomah County Crisis, Behavioral Health Unit) as needed.
Ability to work in collaboration with acute care settings if necessary.
Provide support, assistance, and advocacy for linkage to resources and maintenance of resources.
Coordinate with providers and resources involved in participant goals and care consistently, including but not limited to weekly contact and care conferences as indicated.
Crisis Prevention/De-escalation/Harm Reduction
Use crisis prevention approach to decrease use of crisis services, Project Respond, EMS, police, hospitalization, etc.
Ability to work in collaboration with emergency services (ie. police, Project Respond, Multnomah County Crisis, Behavioral Health Unit)
Must be able to assist in de-escalation, crisis prevention in community based settings.
Support harm reduction approach, linkage to resources such as, but not limited to: clean needle exchange, NARCAN, MAT, SUD services, education around harm reduction, etc.
Complete documentation and data entry as required by contract and program needs (ie. Electronic Health Record, trackers, intake, discharge, etc.) within 48 hrs.
Utilize centralized scheduling to account for participant appointments, meetings, training, etc.
Utilize outcomes based care tools in order to provide outcome informed care.
Ensure timely completion of all required paperwork.
Maintain a regular work schedule, including some evenings, weekends, and holiday depending on schedule.
Work to increase level of cultural sensitivity, awareness and competency regarding Person-Centered Services.
Attend and positively participate in required team, agency, and interdisciplinary meetings.
Use trauma-informed, person centered approach and language and participate in ongoing training and education.
Communication: Clear, direct and concise. Keeps people informed. Listens effectively to others.
Teamwork: Effective at working in team situations.
Utilizing available resources for personal wellness: Communicates with Supervisor or other designated New Narrative personnel to meet personal wellness and safety needs.
Adaptability: Ability to modify or change service delivery as needed to best fit the needs of program participants and New Narrative values
Analytical thinking: Attention to detail over sustained periods of time.
Dependability:
Counted on to follow through on commitments: at work each day and on time; work completed in a timely fashion.
Aptitude: Ability to comprehend and apply new ideas, processes and procedures, or training.
Demeanor: Remaining calm in crisis situation, empathetic, unbiased, non-judgmental and excellent peer model skills.
Attend and positively participate in required meetings.
Uphold New Narrative Mission and Values in all interactions.
Ability to work as a team member, remain flexible and establish priorities as a group.
Ability to work independently when necessary.
Ability to receive direction from supervisor and engage in collaborative dialogue.
Ability to learn and utilize new skills.
Ability to display a non-judgmental attitude.
Creative, innovative and progressive problem-solver.
Ability to take initiative on new tasks.
Ability to multi-task and remain calm in a busy and stressful environment.
Proficiency in Microsoft Office software (Word, Excel, PowerPoint, and Outlook)
Pursue ongoing development of skills and competencies, including:
A minimum of 12 hours per year continuing education in the area of mental health/dual recovery;
4 hours annual training in cultural competence;
Follow all New Narrative policies, procedures, and protocols.
Follow through on all directives and instructions.
Maintain CPR and First Aid Certificate.
Must be able to pass a criminal history check through the Department of Human Services.
All of our job openings are located in Portland, Oregon, and the surrounding metro areas.
Requires a high school diploma and at least two years of experience working with high-acuity populations in community-based settings. Must possess a valid Oregon driver's license, insurance, and the ability to pass a criminal history check.
Market context
In Oregon, behavioral-health peer support roles often see steady demand in community mental health, recovery, and crisis support settings. These positions are competitive because employers look for lived recovery experience, certification eligibility, and practical requirements like a valid Oregon driver’s license and background clearance. Review the AI-summarized requirements and benefits on this platform to save time, then confirm your certification path and gather documentation before applying.
