Riverside Health System·Newport News, Virginia
Manages inbound and outbound calls for critical patient transfers and performs symptom-based triage via the nurse triage line. Coordinates patient transport and bed placement in collaboration with physicians and healthcare teams to ensure efficient throughput.
Newport News, Virginia
$38.60 - $53.08/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.
This is not an a remote position, this position is located on site at the Transfer Center-1300 Old Denbigh Blvd | Newport News, VA 23602.
Works in collaboration with RHS Healthcare teams in assisting with transition of critical and non-critical patients 24/7 to Riverside Health System's Acute and Emergency facilities and services.
Manages all inbound and outbound calls for critical transfers through the Riverside Transfer Center.
Performs critical and non-critical patient symptom triage through the Riverside Nurse Triage line.
Consistently coordinates patient symptom based triage, facilitates direct inpatient and emergency department admits, and consults.
Coordinates and arranges patient transport based on clinical assessment to ensure efficient patient throughput for both critical and non-critical patients.
Coordinates and facilitates appropriate patient bed placement based on collaboration with physician and critical clinical assessment for Riverside Health System Acute Care facilities.
What you will do
Demonstrates ability to use clinical knowledge around clinical service lines, disease entities, and epidemiological issues that could affect transport, care, and placement while demonstrating a sense of urgency to facilitate patient throughput to assure patients receive consistent, competent, and ethical care.
Adheres to critical and non-critical protocols, algorithms, policies, and procedures. Accurately completes all required clinical and quality documentation consistently per RHS standards and regulatory requirements.
Performs critical and non-critical symptom-based triage through the Riverside Nurse line providing patient disposition from 911 to home care. Demonstrates understanding of diverse patient care populations and ability to modify education method to ensure patient/family comprehension.
Coordinates and communicates with transfer team members, medical service transport coordinator, physician, bed management, and Transfer Center medical director, throughout the course of transfer or direct admission to ensure positive patient outcomes.
Promotes a network of other Riverside hospitals sending and receiving facilities to facilitate transfers efficiently and timely. Communicates detailed information about patient status and demographic information when arranging critical and non-critical transport.
To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers [https://www.riversideonline.com/careers].
Requires a Registered Nurse license in Virginia and 3-4 years of RN experience in an acute care setting. A Bachelor's degree in Nursing and experience in critical care or emergency nursing are preferred.
Market context
In Virginia, nursing-related roles are typically supported by steady demand across hospitals, clinics, and long-term care settings. These positions are competitive because employers often look for both patient-care experience and current credentials, and this role requires a high school diploma, BLS certification, and one of several entry pathways such as CNA, EMT-B, Medical Assistant graduate status, or nursing program progress. Review the AI-summarized requirements and benefits here to save time, then confirm your certification status and clinical hours before applying.
