CareSource·Massachusetts
Acts as a resource for enrollees to overcome barriers to care related to social drivers of health and social needs. Collaborates with interdisciplinary care teams to implement interventions and provide health education to improve member outcomes.
The Community Health Worker - Massachusetts functions as a resource to enrollees on clinical care, health systems, and social drivers of health, supporting a panel of enrollees to overcome barriers to care and engagement related to social needs. This role utilizes evidence-based practices, key knowledge of community-based resources, recovery-informed principles, and coaching skills to improve member outcomes by impacting care access and utilization, closing care quality gaps, and optimizing member connection to medical, behavioral health, and substance use disorder resources.
Review SDOH assessments and follow up based on enrollees' needs, goals, and preferences by participating in care planning and goal-setting, providing appropriate resources, education and support in determining the most appropriate post-intervention disposition.
Conduct in-person, virtual (telehealth), or telephonic visits with enrollees as needed or as requested.
Support the creation of comprehensive and holistic plans of care and contribute to enrollee Care Plan goals pertaining to SDOH and social needs.
Ensure appropriate, comprehensive, and timely documentation of all contacts, outreaches, assessments, and interventions in the Centralized Enrollee Record (CER).
Identify gaps in care pertaining to SDOH that create barriers and result in unmet needs, identify areas of opportunity and defined resources, and collaborate with the Interdisciplinary Care Team to implement appropriate and timely interventions.
Provide health education in collaboration with an enrollee’s Interdisciplinary Care Team and Primary Care Provider (PCP) or specialty care providers (e.g., behavioral health clinician).
Participate in and contribute to team meetings as appropriate, provide consultation and expertise to colleagues, including other CHWs and members of the Interdisciplinary Care Team.
May participate in the onboarding of newly hired CHWs via shadow visits and “onboarding buddies.”
Support CHS Department programs and initiatives, including community engagement and development/education, and quality improvement initiatives.
Participate in committees and workgroups, as assigned.
Perform any other job related duties as requested.
Must have valid driver's license, vehicle and verifiable insurance. Employment in this position is conditional pending successful clearance of a driver’s license record check. If the driver’s license record results are unacceptable, the offer will be withdrawn or, if employee has started employment in position, employment in this position will be terminated
To help protect our employees, members, and the communities we serve from acquiring communicable diseases, Influenza vaccination is a requirement of this position. CareSource requires annual proof of Influenza vaccination for designated positions during Influenza season (October 1 – March 31) as a condition of continued employment. Employees hired during Influenza season will have thirty (30) days from their hire date to complete the required vaccination and have record of immunization verified.
CareSource adheres to all federal, state, and local regulations. CareSource provides reasonable accommodations to qualified individuals with disabilities or medical conditions, sincerely held religious beliefs, or as required by state law to enable the employee to perform the essential functions of the position. Request for accommodations will be completed through an interactive review process.
$54,500.00 - $87,300.00
CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.
This job description is not all inclusive. Caresource reserves the right to amend this job description at any time. Caresource is an equal opportunity employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.
Brand=Commonwealth Care Alliance
Requires a High School diploma or GED and at least two years of experience in community outreach with complex-needs clients. Must possess a valid driver's license, vehicle, insurance, and be able to provide proof of influenza vaccination.
Market context
In Massachusetts, behavioral health employers often look for licensed or license-eligible clinicians with experience supporting at-risk youth and families, so demand tends to stay steady for candidates who can work across settings and age groups. These roles can be competitive because employers usually want a master’s degree, a clear licensure path, and practical experience; review the summarized requirements and benefits here, which are AI-summarized from the original job description to save research time, then confirm your licensure status and tailor your application to youth and family work.
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