Heluna Health·Richmond, California
Establish and maintain a caseload of homeless adults to provide comprehensive services and assist them in securing permanent housing. Coordinate access to healthcare, income benefits, and mental health services while documenting progress in the HMIS system.
The Contra Costa Adult Continuum of Services (CCACS) is a program of Contra Costa Health Services Health, Housing and Homeless Services Division, in partnership with Heluna Health. Our mission is to provide safe, interim housing with comprehensive services that assist homeless adults in securing permanent housing that will end their homelessness. We respect human dignity and believe housing is a right that is supported through advocacy and collaboration (www.cchealth.org/services.homeless [http://www.cchealth.org/services.homeless]).
$25.20 - $28.35 Hourly
Essential functions
Establish and maintain a caseload and conduct Needs Assessment interviews (related to psychosocial, mental, and physical health, housing, income, AOD services, legal, etc.); as well as VI-SPDAT.
Meet with clients weekly to assist in developing and monitoring a case/life/treatment plan
Assist client in obtaining appropriate identification, as well as benefits such as Medi-Cal, SSI, GA, Cal Fresh and other benefits, and services immediately upon program entry.
Identify, support, and closely coordinate client’s access to resources and services related to Needs Assessment outcomes. Referrals to: Housing Specialists, Income Specialists, Mental Health Case Managers/Clinicians, Healthcare for the Homeless Community Health Workers and Nurse Practitioners, Alcohol and Other Drug Access Line/AOD Counselors, legal services, other referral sources as needed.
Support client to access community resources by transporting, accompanying, and coaching client when navigating community resources. Agency vehicle provided.
Maintain client files and associated case management documentation that include case notes, documentation, and electronic records on the Homeless Management Information System (HMIS).
Completes HMIS standardized forms. Submit completed forms to the appropriate staff member within 24-hours of service.
Educate clients on daily living skills to improve self-sufficiency, build authentic rapport to support clients’ goals on an ongoing basis.
Facilitate relationship-building with clients and their family members, including family reunification meeting and conflict resolution as needed
Regularly report and coordinate client progress during multi-disciplinary team case conference.
Attend all required meetings, trainings, and case conferences.
Submit reports to the Program Manager as required.
Other duties as assigned.
CCACS Case Manager (Income)
Meet with clients based on referral from Case Manager (General) and assist in obtaining/ increasing income by assisting application process for General Assistance, SSI, SSDI, SSA; OR earned income through employment.
Conduct and complete Income Plans.
Conduct outreach in the community to identify, build, and strengthen relationships with employment resources.
Refer clients to appropriate resources regarding education and employment.
Educate clients on budgeting and financial management in a one-on-one as well as workshop capacity.
Collaborate with Housing Specialist and Case Managers regarding clients’ individualized case plan as it relates to financial stability.
Update client files with associated documentation such as Income Plan, Financial Counseling Records; as well as regularly updating Referral Tracking Log, etc.
Complete Intake process for new clients in daily rotation with shelter staff.
Regularly reports and coordinates client progress to immediate Supervisor and Behavioral Health multi-disciplinary team.
Attend required meetings and trainings.
Job qualifications
Possesses effective communication skills and the ability to work independently and cooperatively.
Thorough knowledge of homelessness, mental health, substance abuse, HIV and cultural diversity issues.
Have a good knowledge of community and support service resources for special needs populations.
Have a strong knowledge of Motivational Interviewing, Trauma Informed Care, and Harm Reduction models.
Excellent communication skills, professional demeanor, sound judgment, and strong organizational skills
Ability to work in fast-paced and high-stress environments
A successful applicant will be fingerprinted and must pass the criteria used by the State of California to screen for criminal convictions that would be deemed detrimental to working with youth.
Ability to work with diverse populations.
Ability to communicate clearly, both in verbal and written forms.
Good computer skills (Word, Excel, HMIS systems, data entry, Outlook) required.
Ability to be supportive and provide guidance in a non-judgmental manner.
Stand: Frequently
Walk: Occasionally
Sit: Frequently
Handling / Fingering: Frequently
Reach Outward: Occasionally
Reach Above Shoulder: Occasionally
Climb, Crawl, Kneel, Bend: Occasionally
Occasionally - Up to 50 lbs
Occasionally - Up to 50 lbs
See: Constantly
Taste/ Smell: Not Applicable
Not Applicable = Not required for essential functions
Occasionally = (0 - 2 hrs/day)
Frequently = (2 - 5 hrs/day)
Constantly = (5+ hrs/day)
Various environments depending on job necessities can include, but not limited to: General Office Setting, Homeless Shelter, field work within Contra Costa County, frequently walking on uneven ground for long distances.
It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.
Requires an Associate's or Bachelor's degree in Social Work or a related field, or a combination of high school diploma and three years of experience serving homeless populations. Must possess a valid California driver's license and pass a criminal background check.
Market context
In California, behavioral-health roles tied to substance use disorder counseling and case management are typically supported by ongoing community and treatment-program demand. These positions are competitive because employers often look for a high school diploma, at least 2 years of SUD counseling or case management experience, and current Registered or Certified Drug and Alcohol Counselor status. Review the AI-summarized requirements and benefits here to quickly compare fit and note that professional development and paid continuing education are listed as benefits.