The Care Coordinator manages a caseload of homeless individuals with substance use disorders to help them access treatment, benefits, and housing. Responsibilities include conducting outreach, developing individual service plans, and providing supportive counseling using evidence-based approaches.
Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester.
Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.
Our staff are at the heart of this work, creating meaningful change every day.
If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.
We are currently seeking qualified candidates for the following position: Position: Case Manager/Care Coordinator The Case Manager/Care Coordinator is part of an initiative to assist homeless individuals with substance use disorders gain access to treatment, benefits, and housing.
The Care Coordinator conducts outreach activities and manages a caseload of enrolled clients using evidence-based approaches to assist them in achieving treatment plan goals.
Working with a Peer Navigator, the Care Coordinator ensure that clients are connected to appropriate treatment, services, housing and benefits.
Locations: Wards Island, NY 10035 New York, NY 10020
The position requires a minimum of 60 college credits (BA preferred) plus two years of relevant work experience. Familiarity with homelessness, mental health and/or substance abuse population required. The position also requires a demonstrated ability in verbal and written communication, including basic computer skills. Fluency in Spanish or other second language a plus. Case Manager/Care Coordinator Principal Responsibilities: Conduct outreach and engagement visits to Wellness Centers, Safe Havens, Shelters, mental health and substance use treatment programs and other areas within catchment area determined by program coordinator and key stakeholders. Manage the client intake and assessment process to orient the client to the program and produce a comprehensive assessment of client service needs. Develop with the client a mutually agreed-upon individual service plan reflecting assessment findings. Update the plan with the client as appropriate. Meet regularly with the client to assist him/her in obtaining needed services/benefits to achieve their individual service plan goals. Using evidence-based approaches, provide supportive counseling to strengthen clients’ ability to achieve behavior change and other goals. Promote a successful transition to permanent housing through skills-building, case management and counseling. Deliver services with fidelity to program protocols and evidence-based models. Document activities in accordance with agency and funder guidelines and procedures. Collect service data and participate in evaluation and quality assurance activities. Co-facilitate outreach and engagement groups on the benefits of the program including presenting on a variety of topics of substance use treatment, mental health treatment, and harm reduction interventions. We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy: Medical, Dental, & Vision Coverage Prescription Coverage Life Insurance Retirement Plan Tuition Reimbursement Paid Time Off, including a Paid Birthday Holiday And much more! To learn more about our staff, culture and much more, copy and paste our website link into a browser: https://www.voa-gny.org/our-staff-and-culture/ VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today!
Candidates must have at least 60 college credits (BA preferred) and two years of relevant work experience. Familiarity with populations experiencing homelessness, mental health issues, and substance abuse is required.
Market context
Behavioral health roles in New York are often in steady demand, especially for clinicians who can support diverse age groups and handle assessments or admissions. These positions can be competitive because employers commonly look for independent licensure, while also considering associate-level candidates with clear growth toward full licensure. Review the AI-summarized requirements and benefits here to save time, then confirm your licensure status and assessment experience before applying.
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