Wheeler·Hartford, Connecticut
The Case Manager serves as a liaison between the agency and the Department of Mental Health and Addiction Services to support client engagement and retention. Key duties include providing individual case management sessions, coordinating community linkages, and maintaining accurate electronic health records.
Wheeler's vision is that all people will have the opportunity to grow, change and live healthier, productive lives. Our mission is to provide equitable access to innovative care that improves health, recovery and growth at all stages of life.
The Contingency Management Case Manager supports client engagement and serves as a liaison between the agency and the Department of Mental Health and Addiction Services ensuring accurate and timely communication. Duties include community linkages, fulfillment of basic needs, and supports of the CM Coordinator. Rate $21 EDUCATION AND EXPERIENCE/QUALIFICATIONS High School diploma with 2 years of progressively responsibly work experience is required. Bachelor’s degree preferred. Demonstrates attention to detail, accurate, thorough and persistent follow through with all activities and able to respond professionally at all times through written and verbal communication. Demonstrated ability to collaborate and function as a part of an integrated care team demonstrating knowledge and application of the principles and best practices in care integration. Demonstrated ability to maintain therapeutic boundaries. LOCATION Hartford, CT SCHEDULE Part time, 20 hours EMPLOYEE BENEFITS At Wheeler, we're committed to not only supporting your career growth but also ensuring your well-being and security. Here's how we invest in you: Nurture Your Health: Access to wellness programs to support your physical and mental health Secure Your Future: 403(b) Plan, with contributions from the company Fuel Your Career Growth: Access training and development opportunities Maintain Work-Life Harmony: Recharge with generous paid time off Access free and confidential counseling through our Employee Assistance Program (EAP) ESSENTIAL DUTIES AND RESPONSIBILITIES Serves as liaison between the program and the DHMAS referral source, point of contact for the referral source and provides information as requested. Coordinates with clinical/program staff, referral sources and clients to support enhanced engagement and retention of clients. Provides individual case management sessions to increase the probability of service completion, goal attainment and effective life functioning. Completes toxicology tests (as needed) at the prescribed frequency for each client. Documents results immediately in Wheeler’s electronic health record, and any system required through DHMAS. Provides outreach and support to the difficult-to-engage clients by phone calls and texts, if appropriate. Demonstrates knowledge of internal and external levels of care, referral processes and resources. Makes clinically appropriate referrals for identified service needs in a timely manner. Meets direct service productivity goals as defined by program. Demonstrates knowledge of program/department/agency goals and target outcomes, and adheres to practice standards and to data collection and reporting protocols. Completes all trainings specifically related to CM implementation, utilizing best practices by adhering to model fidelity and program expectations. Greets clients in a professional manner, providing clear explanation of program guidelines, and provides other assistance, as needed, to support client accountability. Maintains accountability to ensure administrative functions and daily procedures are prioritized. Provides timely and accurate data entry, adhering to contract guidelines. Performs routine administrative duties including but not limited to copying, mailing, filing, faxing and processes and follows up on various results as needed. Obtains and verifies releases to maintain timely communication with referral sources. Attends team meetings and participates in client centered, strengths-based presentations/discussions. Coordinates with Director of Behavioral Health in facilitating all state and funder requirements. Fosters positive, professional relationships with referral sources. Attends meetings with referral sources as requested. Continues to develop knowledge and understanding about the history, traditions, values, family systems, and artistic expression of groups served as well as uses appropriate methodological approaches, skills, and techniques that reflect an understanding of culture. Wheeler Clinic is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
A high school diploma with two years of progressively responsible work experience is required, though a bachelor's degree is preferred. Candidates must demonstrate strong professional communication skills and the ability to maintain therapeutic boundaries within an integrated care team.
Market context
Behavioral health positions in Connecticut often draw steady demand from community providers, schools, and outpatient programs serving clients with ongoing support needs. These roles can be competitive because employers commonly look for reliable scheduling, documentation skills, and practical requirements such as a high school diploma, a valid driver’s license, access to an insured vehicle, and completed clearances. Review the AI-summarized requirements and benefits here to save time, then confirm travel expectations and required verifications before applying.