The Child & Family Guidan·Norwalk, Connecticut
The Overnight Case Manager assists clinicians in securing necessary services for children in mental health crises to reduce hospitalizations. Responsibilities include providing mobile crisis services, conducting community outreach, and managing screening calls.
Since 1925 The Child and Family Guidance Center has been serving children and families. We provide culturally informed mental health care and complementary supports, regardless of ability to pay. If you would like to be a part of our team and make real difference in people’s lives. The Child and Family Guidance Center is currently seeking a full time Overnight Case Manager in our Bridgeport Mobile Crisis Intervention Services group.
Working an overnight shift Monday through Friday from 9PM to 6AM the Overnight Case Manager will assist MCIS clinicians meet the clinical needs of the families they work with by securing appropriate and necessary services to children ages zero to 18 experiencing a behavioral or mental health crisis. MCIS case manager’s goal is to serve children in their homes and communities to reduce the number of visits to hospital Emergency Departments and divert them from hospitalization if a lower level of care is a safe, effective alternative.
The selected individual will be responsible for but not limited to the following Essential Functions:
Assist families in obtaining and securing appropriate necessary services. Transportation, translation, advocacy, educational support, recreational and social support and other services as needed.
Works as a team with MCIS clinicians to help children and their families by maximizing the smooth linkage to follow up services.
Provide mobile crisis services with the MCIS clinician to a child and the family as needed to address child and family social and psychiatric problems that arise in the home, school or community.
Provide outreach to other community agencies, school, courts and individuals as deemed appropriate.
Participate in weekly supervision and attend case conferences and team meetings.
Maintain accurate records, assist in data collection, and contribute to quality assurance efforts.
Manage screening of 211 calls and Outpatient ECC calls as needed
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Child and Family Guidance Center is an equal opportunity employer, and does not discriminate on the basis of race, color, age, gender, national or ethnic origin, religion, sexual orientation, or physical disability.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
www.cfguidance.org
Requires a Bachelor's degree in Social Work or a related field and at least 2 years of experience working with children and families facing emotional difficulties. A valid driver's license and access to a vehicle are mandatory, with bilingual Spanish skills preferred.
Market context
Behavioral health positions in Connecticut often draw steady demand from community providers, schools, and outpatient programs serving clients with ongoing support needs. These roles can be competitive because employers commonly look for reliable scheduling, documentation skills, and practical requirements such as a high school diploma, a valid driver’s license, access to an insured vehicle, and completed clearances. Review the AI-summarized requirements and benefits here to save time, then confirm travel expectations and required verifications before applying.
