Erlanger Health System·Chattanooga, Tennessee
Provides direct and indirect patient care in ambulatory settings, including assisting with exams, procedures, and screenings. Manages patient flow, maintains medical records, and performs basic laboratory and clinical tasks.
The Certified Medical Assistant (CMA) provides direct and indirect patient care in ambulatory settings under the supervision of physicians, nurse practitioners, physician assistants, RNs, or LPNs. This role supports the delivery of safe, efficient, and age-appropriate care by assisting with exams, procedures, screenings, and documentation, while ensuring compliance with state regulations and practice policies. CMAs also manage patient flow, maintain accurate medical records, perform basic laboratory and clinical tasks, administer medications, and educate patients on home care and assistive devices. As part of a collaborative, team�based model, the CMA contributes to quality improvement initiatives and helps optimize the overall patient experience.
Required: High school diploma or GED plus completion of an accredited medical assistant program OR military equivalent training.
Required: 0-2+ years CMA experience or specialty certification One year of clinical medical assistant experience within the last 5 years.
Preferred: Previous MA experience Phlebotomy Skills
Patient Care
Deliver age-appropriate care across the lifespan.
Assess patient data and identify individual needs.
Provide care in accordance with unit policies and procedures.
Support patient flow: scheduling, escorting to exam rooms, assisting with transfers, specimen collection, history-taking, and screenings.
Assist providers and nurses with procedures, charting, patient/family instructions, and communication.
Clerical Support
Manage patient records and documentation.
Obtain lab, imaging, and referral reports.
Complete forms and requisitions.
Schedule appointments and verify insurance/demographics.
Maintain and update charts; review in-basket messages.
Environmental Duties
Prepare and clean instruments, equipment, and exam rooms per protocol.
Run and document equipment quality controls.
Maintain logs (refrigerator, samples, quality control).
Order, stock, and restock supplies.
Organizational Responsibilities
Uphold patient rights and respond to emergency codes.
Communicate patient or staff concerns to supervisors.
Clinical/Medical Assisting
Apply aseptic technique, sterilization, and instrument preparation.
Record vital signs and prep for exams.
Administer medications (oral, injection) and verify prescriptions.
Assist with minor surgeries, pre/post-surgical care, dressings, and suture removal.
Handle biohazard waste safely.
Provide therapeutic modalities and patient education (assistive devices, body mechanics, home care).
Perform lab procedures per OSHA standards, including CLIA-waived testing.
Conduct venipunctures, capillary punctures, and specimen handling (urine, throat, vaginal, stool, sputum). (Venipuncture requires additional training)
Perform electrocardiography. (Additional training required)
Market context
Support-services roles in Tennessee often stay competitive because employers look for licensed nurses who can step into patient-facing operations and coordinate care reliably. For this role category, the strongest candidates usually pair current state licensure and CPR certification with medical-surgical, ICU, or hemodialysis experience. The job requirements and benefits on this platform are AI-summarized from the original job description, saving you research time; before applying, confirm your license status and highlight any hands-on clinical experience that matches the preferred background.
