Rapid Rehousing Case Manager

Benefits: Health insurance Paid time off Vision insurance 401(k) Dental insurance Training & development SUMMARY

Responsibilities

• ● Collaborate with individuals and families in housing search and placement activities.
• Provide individuals and families a variety of property options while determining needs, living standards and economic viability for prospective families.
• Cultivate and maintain ongoing working relationships with landlords, local housing authorities, and other pertinent community agencies; act as a liaison when needed. ● Complete a Housing Quality Standard Inspection and lead-based paint (LBP) assessment in accordance with Agency policy and procedure and HUD regulations.
• Schedule and coordinate move-in; complete all necessary housing documents; and attend lease signing within 30 days from the date of admission.
• Orient families to program expectations and housing requirements as indicated in the lease agreement and Housing Assistance Payment Contract (HAP). ● Re-determine rental assistance eligibility in accordance with Agency policy and Continuum of Care (CoC) procedures. ● Demonstrate a deep understanding of trauma and its impact on adults and children as evidenced by the implementation of trauma-informed care.
• Complete trauma-informed, strength-based assessment activities (i.e., Transforming Lives Scale, ACE Questionnaire, etc.) and comprehensive assessments within established time frames.
• Use assessment findings to inform service planning. ● Attend and actively participate in trauma-focused clinical consultation.
• Apply suggested trauma-informed strategies and interventions consistently to women and children served.
• Utilize Motivational Interviewing techniques to assist program participants with resolving ambivalence and promoting engagement and motivation. ● Involve families in all aspects of service planning including regular updates.
• Develop measurable service plan goals and interventions Develop safety plans as deemed appropriate throughout the course of service provision.
• Actively participate in MDT meetings to review program participant strengths, needs, service plan goals, program extensions and discharge readiness on an ongoing basis. ● Cross-collaborate with internal and external programs to refer and link women and their children to need-driven supportive services.
• Establish connections with community service providers to develop and enhance program resources. ● Provide intensive, trauma-informed case management services based on the complexity of need.
• Assist families with goal setting, needs assessment, information and referrals. ● Intervene and immediately resolve conflicts and concerns.
• Escalate such issues to the Lead Clinical Case Manager and document them in an incident report, when needed.

Education and experience

Bachelors’ degree in social work or related field; master’s degree is preferred and two (2) years of experience working with vulnerable/at-risk populations preferred. The ability to work with and recognize the special needs of individuals and families experiencing homelessness and knowledge of a wide range of community resources. KNOWLEDGE, SKILLS, ABILITIES

● Knowledge and experience in trauma-informed care and the ability to evaluate and document services with a clinical approach; excellent written and oral communication skills; excellent interpersonal skills and the ability to work well with all levels of management, staff, and clients. ● Case management and case coordination skills. Knowledge of housing resources and community programs and how to access them; mainstream benefits programs and eligibility requirements; basic landlord-tenant rights and responsibilities and tenancy skills and or supports. ● Effective communication, problem-solving, conflict resolution and cultural sensitivity when working side by side with families. ● Knowledge of Windows operating system and Office products. Ability to learn and use any other software programs needed in the operations of CTL programs. ● Valid driver’s license and willingness to travel in the community.