WestCoast Children's Clinic·Oakland, California
The coordinator is responsible for assessing and implementing intensive behavioral health care plans for high-acuity youth and families. This includes facilitating Child & Family Team meetings and providing direct clinical services in community settings.
WestCoast Children’s Clinic, located in Oakland, California, is a non-profit community psychology clinic that provides mental health services to Bay Area children, youth and families. Working at WestCoast Children’s Clinic means being part of an organization that is client-centered, trauma-informed, collaborative, and committed to justice and equity.
Title: Outpatient and C-Change Intensive Care Coordinator (ICC) Classification: Regular Full Time (1.0 FTE), Non-exempt (Hourly) Location: Oakland, CA / Hybrid (availability to provide client services in-person and complete documentation remotely) Regular Work Schedule: Full time, M-F Compensation: $34.62 per hour The Mental Health Care Coordinator, formally known as the Intensive Care Coordinator (ICC) is responsible for the assessment, development, coordination, implementation, and oversight of intensive behavioral health, community-based care plans for moderate to high-acuity clients with complex behavioral health, medical, developmental, and/or psychosocial needs. The ICC identifies and brings together family, natural supports (friends, extended family, neighbors, community members) and formal system partners (child welfare, school, juvenile probation, etc.) to form a Child & Family Team (CFT) which collectively works together to address goals and ensure successful and enduring change. The ICC exercises clinical judgment and discretion in collaboratively evaluating client needs and strengths, determining appropriate interventions, coordinating interdisciplinary treatment services, managing crises, resource linkage, behavioral skill building and developing individualized care strategies guided by the Integrated Core Practice Model. The ICC coordinates and facilitates regular CFT meetings among teams, and monitors and contributes to progress toward a youth’s goals. The work is varied in character, requiring interpretation of clinical information, application of professional standards, and clinically informed decision-making. ICCs provide services and participate in agency meetings in a combination of environments including virtual (zoom / phone) and in-person office or community locations (drop-in center, client homes, school, parks, etc.). This position primarily serves youth and young adults in the C-Change program. About the C-Change Program The C-Change Program, supports the transformation of the lives of youth who are at risk or have been identified as sexually exploited minors by focusing on supporting stabilization, reducing mental health symptoms, self efficacy and self determination, community building, and connecting youth with other resources. Our specialized approach provides mental health screening, advocacy, clinical case management, and psychotherapy to at-risk youth. C-Change provides services to youth who are up to 21 years old and reside throughout the Bay Area. Responsibilities & Competencies: Assessment and Care Planning - Conduct comprehensive biopsychosocial, behavioral health, risk, and functional assessments for clients with complex and high-acuity needs. Support the development, implementation, and monitoring of individualized care plans using evidence-based and trauma-informed practices. Evaluate clinical progress and modify interventions based on ongoing assessment and professional judgment. Facilitate Child & Family Team (CFT) Meetings - Regularly schedule, organize and facilitate CFT Meetings with youth/families and their community stakeholders. Facilitation training will be provided. Team-Based Care - Enthusiastically able to work collaboratively as part of a multidisciplinary treatment team to support youth and families with developing and making progress toward their goals. Clinical Care - Manage a caseload of up to 19 clients and ensure 50% (20 hrs / week) are dedicated to providing behavioral health services to youth and families; Uphold ethical and legal responsibilities, complete high quality documentation, link youth to resources, support skill building, assess needs, strengths & provide crisis intervention and de-escalation. Represents our mission, philosophy, and upholds ethical and legal responsibilities as a mandated reporter Crisis Intervention & Clinical Decision Making - Independently and collaboratively assess and respond to behavioral health crises, safety concerns, and urgent client situations. Exercise professional judgment in determining appropriate interventions, escalation procedures, mandated reporting obligations, and emergency referrals. Cultural Humility - Awareness of the impacts of power, privilege, race and SOGIE on self, clients & others. Efficiency and Time Management - Ability to be well-organized, manage time/schedule effectively, prioritize and complete timely documentation. Work in Community Environments - Openness to providing services in a variety of community settings such as homes, schools, parks, shelters, other agencies, etc. Relationship-Centered - Understands the value of building healthy relationships to help youth navigate complex systems and how trauma can impact youth and team dynamics; Open to Restorative Justice Practices. Commitment to Ongoing Learning - Ability to use supervision effectively; Ability to be self-reflective and accountable to growth areas; passionate about learning and participating in ongoing training provided by WCC. Participate in individual and group supervision, program meetings and trainings consistently. Progress Notes and Clinical Documentation - Knowledge of or ability to learn Medi-Cal reimbursement procedures and billing; This position requires the completion of daily progress notes and other clinical documentation which complies with policies and procedures for meeting EPSDT Medi-Cal and other billing requirements as set by WCC.
Employer-paid Medical Benefits for Employees 100% employer-paid dental and vision Dependent medical, dental and vision (50% employer-paid) Medical and Dependent Care FSA and commuter plans 100% employer-paid life insurance long-term disability insurance Voluntary accident, term life and hospital indemnity insurance 403(b) and ROTH retirement plan options, employer contribution targeted at 7.5% after first year of employment Quarterly (5-10%) and annual incentive compensation (10%) Three weeks PTO during the first year of employment, 4+ weeks PTO with additional years of service 12 paid holidays plus one paid floating holiday per year 4 paid self-care days per year Wellness stipend ($100.00 per month) Professional development stipend and CEUs for trainings Employee Assistance Program (EAP) Join us and make a difference in the lives of vulnerable children and families in the Bay Area. WCC is passionate about leading and encouraging open conversations around race, gender, power, and privilege and how these impact community mental health. We are an equal opportunity employer. We are committed to diminishing the influence of privilege and discrimination in our field and our workplace, whether due to differences concerning age, citizenship, color, disability, marital or parental status, race, religion, gender, or sexual orientation.
Requires a Bachelor's or Master's degree in a related field (or equivalent experience) and at least 2 years of professional experience in behavioral health or social services. Candidates must have a valid driver's license, vehicle, and experience working with adolescents with complex traumatic histories.
Market context
In California, behavioral-health roles tied to substance use disorder counseling and case management are typically supported by ongoing community and treatment-program demand. These positions are competitive because employers often look for a high school diploma, at least 2 years of SUD counseling or case management experience, and current Registered or Certified Drug and Alcohol Counselor status. Review the AI-summarized requirements and benefits here to quickly compare fit and note that professional development and paid continuing education are listed as benefits.
