Medical Assistant, Physician Practice

Job Summary

The Medical Assistant plays a key role in supporting daily clinical operations at each of Care New England’s primary care and specialty practices by delivering high-quality, patient-centered care. Reporting to a practice leader and working under the supervision of licensed healthcare providers, this position is responsible for performing a range of clinical and administrative tasks to ensure smooth patient flow and effective care delivery. The Medical Assistant fosters a compassionate, well-organized, and efficient environment that enhances the experience for both patients and healthcare teams.

Duties & Responsibilities

• Performs rooming procedures, including patient identification, vital signs, medication reconciliation, history intake, and documentation in EPIC.
• Assists with procedures such as EKGs, immunizations, wound care, specimen collection, and minor office interventions; prepares instruments and ensures compliance with time-out protocols.
• May administer oral, subcutaneous, and intramuscular medications as needed.
• Monitors and records vital signs including blood pressure, height, weight, pulse, respirations, temperature, and vision screenings.
• Obtains prior authorizations for imaging studies and prescribed medications.
• Prepares charts by reviewing prior documentation, scanning external records, and verifying completeness.
• Follows infection control protocols through routine disinfection, hand hygiene, and safe handling of medical equipment.
• Coordinates follow-up appointments, reviews procedure consents with patients, and ensures all paperwork is properly completed and filed.
• Maintains inventory of medical supplies, reports equipment issues, and ensures clinical areas are stocked and ready.
• Protects patient privacy in accordance with HIPAA and institutional policies.
• Exhibits professionalism, teamwork, and a patient-centered approach in all interactions.
• May be asked to float to another CNEMG location as needed to support staffing needs.
• Perform other duties as assigned.

Requirements

• Must have a high school diploma or equivalent Completion of a medical assistant training program and/or a minimum of six months to one year of job-related experience is required.
• Must be able to complete all competencies (EKG, vaccination administration, vital signs, med reconciliation, Holter monitors, etc.) required for their assigned practice.
• Prior experience with an electronic medical record system is strongly preferred.
• Proficient in vital signs assessment, administering injections, performing phlebotomy, conducting lab tests, and operating medical equipment.
• Skilled in using EHR systems, including EPIC, for accurate and timely documentation.
• Demonstrates strong interpersonal skills to deliver compassionate care, educate patients, and collaborate effectively with healthcare teams.
• Capable of managing multiple priorities in fast-paced settings with minimal supervision.
• Knowledgeable in medical terminology, human anatomy, infection control, HIPAA regulations, and ethical standards.
• Adaptable to changing environments, physically capable, and committed to ongoing professional development.
• Performs rooming procedures such as patient identification, medication reconciliation, history intake, and vital signs documentation.
• Administers oral, subcutaneous, and intramuscular medications as ordered, and documents accordingly.
• Supports clinical procedures including EKGs, immunizations, wound care, and specimen collection.
• Assists providers by preparing instruments and maintaining protocol adherence, including time-out procedures for patient safety.

About Us

Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, is a trusted, integrated health care organization that fuels the latest advances in medical research, attracts the nation’s top specialty-trained doctors, hones renowned services and innovative programs, and engages in the important discussions people need to have about their health and end-of-life wishes. Care New England is helping to transform the future of health care, providing a leading voice in the ongoing effort to ensure the health of the individuals and communities we serve.

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