Certified/Registered Medical Assistant
Primary Care & Hope Clinic·Shelbyville, Tennessee
Primary Care & Hope Clinic·Shelbyville, Tennessee
Perform clinical tasks to ensure smooth patient flow, including taking vital signs, assisting providers with procedures, and managing patient records. Handle triage calls, patient education, and maintain a clean, sterile environment in accordance with OSHA standards.
Description Reports To: Nurse Manager
Employee Status: Non- Exempt (Regarding Overtime)
Under general supervision, but in line with established PC&HC policies and Procedures perform clinical tasks to keep the practitioners and providers flow of patients running smoothly.
Represent PC&HC to patients/visitors in a caring, courteous, and professional manner.
Provide prompt, efficient and accurate patient care.
Prepare exam room for use and sterilizes equipment and supplies.
Conduct daily health center room clean-up Escort patients to exam room determining chief complaint and pertinent history.
Take and record vital signs, record various results (height, weight, vision, hearing, B/P urinalysis, glucometer check, pregnancy test, etc) with re-assessment of abnormalities.
Assist provider with procedures and patient care.
Perform EKG, venipuncture, suture removal, breathing treatment, immunizations, audiometry test, etc.
Call prescriptions into pharmacy.
Provide patient education as warranted communicating laboratory and diagnostic testing results by phone and mail.
Utilize eclinical software for patient records.
Triage calls for provider to include determining emergencies, identifying symptoms, using discretion for work in appointments and refilling routine prescriptions after reviewing medical chart.
Contact patients, as necessary, on next day’s schedule for pre-visit planning.
Perform responsibilities in line with Patient Centered Medical Home, including, but not limited to, pre-visit planning and “huddles” with Care Team.
Perform laboratory tests of minimal to moderate complexity, including completion of lab requisitions per computer and paper.
Schedules external imaging for patients.
Complete Prior Authorizations (PA’s) for provider as requested.
Assure all lab specimens have been picked up at day end.
Ensure the infection control standards and OSHA standards are followed and hazardous waste is properly disposed.
Improve the patient experience and health care processes and help assure the provision of high quality health care, as well as an ongoing process of performance improvement.
Complete all required paperwork.
Plan and organize work load to maintain efficient patient operations in the Health Center.
Maintain a strong patient focus while working collaboratively within the teams multiple demands and patient needs.
Keep work area and patient rooms clean and free of clutter.
Treat all patient information confidentially and in accordance with established guidelines.
Marginal Functions Assist other nurses as needed due to schedule overload or fill-in for absenteeism, including at other PC&HC locations. Perform all other duties as required or assigned.
__________________________________________________________________ This document is intended to describe the general nature and level of work performed. It is not intended to serve, as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve. Acknowledgement I have read this job description and understand its contents.
_____________________________ _____________ Employee Signature Date
Market context
Support-services roles in Tennessee often stay competitive because employers look for licensed nurses who can step into patient-facing operations and coordinate care reliably. For this role category, the strongest candidates usually pair current state licensure and CPR certification with medical-surgical, ICU, or hemodialysis experience. The job requirements and benefits on this platform are AI-summarized from the original job description, saving you research time; before applying, confirm your license status and highlight any hands-on clinical experience that matches the preferred background.