Centerstone·Alton, Illinois
Provide wrap-around and intensive care coordination for high-needs youth and families through community-based meetings and assertive outreach. Responsibilities include case management, linking clients to resources, and monitoring the effectiveness of personal growth plans.
Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!
Madison, Calhoun, Jersey, Greene, Macoupin, Montgomery, and Bond. The role is responsible for providing wrap-around and/or intensive care coordination to youth and families with high needs.
Key responsibilities include conducting in-person, community-based child and family team meetings, reviewing IMCANS, supporting crisis services, and evaluating prevention and safety plans. The position works collaboratively with other service teams to meet the needs of clients assigned through Pathways and may involve assisting with connecting clients to appropriate services, advocating on their behalf, providing ongoing support, and monitoring the effectiveness of services.
Essential duties
Provides Care Coordination and support for High Fidelity Wraparound (for Tier 1 clients) or Intensive Care Coordination (for Tier 2 clients). Works in consultation/collaboration with clients, family members and other providers to implement plan.
Provides assertive outreach, advocacy, support and follow-up to assigned clients. Documents all outreach attempts and ensures all services/ outreaches indicated in the personal growth plan are provided in accordance with identified frequency.
Provides ongoing case management services for assigned service recipients, including but not limited to assessment, planning, linking, monitoring, referral and advocacy. Provides case management to Family Support Program (FSP) and/or Specialized Family Support Program (SFSP) youth.
Assists client in building a natural support team. Integrates natural community supports/resources, for any and all life domain area(s) identified as needing improvement, into the personal growth planning process and service delivery process.
Presents relevant information for the purpose of assuring quality of care, gaining feedback, and planning changes in provision of personal growth-based services. Identifies and reports all Critical Incidents according to Centerstone policy.
Provides community education as assigned.
Knowledge, Skills, and Abilities
Effectively communicate via written, verbal, in person and virtual methods.
Skill in customer service/experience techniques.
Knowledge of role and function of various community resources.
Skill in problem-solving.
Knowledge of basic service recipient’s dynamics of assigned disability groups.
Years of Experience
Prior experience required as detailed above.
Time Type: Full time
$16.50--$23.10
Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.
At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.
Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.
Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.
Requires a Bachelor's degree in human services, or an Associate's degree with three years of mental health experience, or a high school diploma with five years of behavioral health experience. Candidates must possess strong communication skills and knowledge of community resources.
Market context
In Illinois, Care Coordinator roles are often tied to aging-network, case-management, and community-based service needs, so candidates with related experience are commonly in demand. These positions are competitive because employers look for a bachelor’s degree, 1-3 years of relevant experience, and strong organization, communication, and problem-solving skills. Review the AI-summarized requirements and benefits on this platform to save research time, then tailor your application to highlight care coordination, case management, and client-facing work.
