Reema Health·Sumter, South Carolina
The Flex Community Guide will engage with clients from diverse backgrounds, focusing on those with complex social needs and chronic health conditions. They will create and manage a caseload while providing support and coordinating care to help members achieve their wellbeing goals.
Outreach and Engagement into Care Engage and work alongside clients from diverse ethnic backgrounds, focusing on those with complex social needs and chronic health conditions.
Reach out to members via cold outreach to share about Reema Health and enroll them in our care model.
Create and manage a localized caseload of 60 – 100 members, while providing flexible coverage for other South Carolina Community Guides during periods of absence or increased workload.
Member Support and Care Coordination Assess member needs and support systems, including social determinants of health, to help create a member-centered care plan.
Establish trusting relationships with members, reliably provide meaningful and quality support, and follow through in a timely and appropriate manner to achieve their wellbeing goals.
Coordinate referrals and support appointment scheduling and attendance with behavioral health, primary care, and other provider types for members.
Actively listen, empathize, and appreciate the vulnerability of members willing to share their challenges.
Maintain professional boundaries and confidentiality, seeking consultation and support with complex member situations from the multidisciplinary team.
Visit members in person as appropriate.
This may be in the member’s home, community, the hospital, or other treatment settings to build trust, maintain connection, and meet member’s needs.
Utilize text, phone, email, and face-to-face interactions appropriately to match your communication approach with each member’s preference and situation.
Effectively identify and connect members to community and health resources.
This may include transporting members and accompanying them to access other services.
Establish relationships with resources to support Reema’s members as needed.
Prepare members for services ending by keeping self-sufficiency and independence top of mind.
Caseload Management and Performance Understand overall goals for the month.
Independently organize and prioritize workload with effective time and task management skills to achieve monthly goals and outcomes.
Complete accurate and thorough documentation and record keeping in a timely manner using the Reema App, including keeping care plans updated.
Understand and comply with confidentiality of protected health information and HIPAA regulations.
Team and Reema Representation Work independently and collaboratively in a fast-paced startup environment, viewing frequent change as an opportunity rather than a barrier.
Serve diverse members in your community with dignity and respect, as well as build relationships with community resources and customers.
Partner with "Reemates" across the team and the company to offer your perspective and learn from others.
Adapt to job responsibilities that grow and change as business necessities dictate.
Education, Experience, and Skills
Bachelor’s degree in Social Work, Human Services, Psychology, Health Sciences, or other related fields. Years of related experience and subsequent expertise can be substituted for years of completed education towards a bachelor's degree.
& Position Requirements 18 years of age or older. Qualified applicants must have flexible and reliable access to transportation, a valid Driver's License, Vehicle Insurance, and a satisfactory driving record. Offers are contingent upon passing a pre-employment drug screening and background check. Strict compliance with federal, state, and local regulations regarding patient confidentiality (HIPAA). Ability to use technology-based tools and systems daily. Ability to lift and carry up to 25 pounds occasionally.
& Compensation Competitive Base Salary Competitive Salary Package Medical, Dental, and Vision Insurance HSA and FSA Options 401(k) Retirement Savings with Company Match Employee Assistance Program Technology Stipend Mileage Reimbursement Accrued Paid Time Off Paid Family and Medical Leave
Candidates must have a bachelor's degree in a relevant field and at least three years of direct experience with the target population. They should also possess strong skills in relationship building, care planning, and digital literacy.
Market context
In South Carolina, community health roles like Flex Community Guide are often in demand where organizations need staff who can build trust, coordinate care, and support community-based services. This role is competitive because it asks for a relevant bachelor’s degree, at least three years of direct experience with the target population, and strong relationship-building, care-planning, and digital skills. Review the AI-summarized requirements and benefits here to save time, then tailor your application to show direct population experience and practical care coordination examples.