The role involves conducting street outreach to build trusting relationships with homeless or unstable youth and young adults. Responsibilities include providing case management, connecting clients to essential resources, and responding to crises with empathy.
Street outreach & youth case manager - Rochester, nh
Full-Time | youth & young adult services
Meet young people where they are. Help them get where they want to be.
Sometimes the first step toward changing a life isn't waiting for someone to ask for help—it's showing up.
At Waypoint, we believe every young person deserves someone who sees their potential, meets them without judgment, and helps them navigate a path toward stability, hope, and independence.
Our Street Outreach Program reaches youth and young adults experiencing homelessness, housing instability, and other life challenges by providing compassionate, low-barrier support where they are—in the community, on the streets, and in places where they feel safe.
If you're passionate about building authentic relationships, believe everyone deserves a second chance, and want to make a lasting impact, we'd love to welcome you to our team.
As a Street Outreach & Youth Case Manager, you'll build trusting relationships with youth and young adults by meeting them where they are—both physically and emotionally.
Through outreach, advocacy, case management, and connection to essential resources, you'll help young people identify goals, overcome barriers, and move toward greater stability and independence.
This role blends outreach, relationship-building, crisis response, and case management while working collaboratively with community partners, peer outreach staff, and the Youth Resource Center team to create meaningful opportunities for young people.
Every interaction is an opportunity to build trust, restore hope, and help someone take the next step forward.
Build trust through outreach
Engage youth and young adults in the community using a compassionate, low-barrier, relationship-centered approach.
Meet young people where they are and provide consistent, respectful support without judgment.
Build authentic relationships that encourage engagement and long-term connection.
Provide case management and advocacy
Support youth in identifying goals and developing individualized plans for stability and independence.
Connect youth with housing, healthcare, education, employment, behavioral health, and other community resources.
Provide ongoing case management and advocacy as trust develops.
Support family engagement and mediation when reunification aligns with a young person's goals.
Meet immediate needs
Distribute survival supplies and basic needs items that promote health and safety.
Help youth access food, hygiene supplies, clothing, transportation, and emergency resources.
Respond to crises with empathy while promoting safety and informed decision-making.
Create opportunities for growth
Partner with Youth Resource Center staff to provide pro-social activities and community engagement opportunities.
Encourage healthy relationships, permanent connections, educational success, employment, and safe housing.
Work alongside Peer Outreach Staff during community outreach and engagement activities.
Collaborate with community partners
Build and maintain strong relationships with schools, healthcare providers, shelters, behavioral health organizations, and youth-serving agencies.
Participate in team meetings, case consultations, and ongoing professional development.
Maintain accurate documentation and support program reporting requirements.
Our culture: How we show up
At Waypoint, we believe meaningful relationships create meaningful change.
We foster a workplace where employees feel welcomed, respected, supported, and empowered to bring their authentic selves to work every day.
What we're looking for
High school diploma or equivalent required.
One year of related experience working with youth, young adults, or vulnerable populations preferred.
Lived experience is welcomed and highly valued.
Experience in outreach, homelessness services, behavioral health, sexual health education, or community engagement is a plus.
Strong communication, relationship-building, and organizational skills.
Ability to work independently in the community while collaborating effectively with a multidisciplinary team.
Self-motivated, adaptable, creative, and passionate about supporting young people.
Successful criminal background check required. Previous legal or carceral involvement does not automatically disqualify applicants.
At Waypoint, our employees are the heart of our mission. We believe that supporting young people begins with supporting the people who serve them.
For many young people, trust begins with one caring person willing to show up.
Your compassion can build connection.
Your persistence can inspire hope.
Your support can help a young person find safety, stability, and a future they never imagined possible.
Join a team that's committed to meeting young people where they are—and helping them discover where they can go.
Apply today and become part of a team that provides Help Along the Way.
www.waypointnh.org/jobs [http://www.waypointnh.org/jobs]
A high school diploma is required, and one year of experience with vulnerable populations is preferred. Candidates must pass a criminal background check and possess strong communication and relationship-building skills.
Market context
Behavioral health positions in New Hampshire are often shaped by steady demand for staff who can support participants across community and clinical settings. These roles are competitive because employers commonly look for a bachelor’s degree or equivalent experience with the target population, along with the ability to work directly with clients and coordinate care. Review the AI-summarized requirements and benefits here to save research time, then tailor your application to show relevant experience with similar populations.