UPMC·McKeesport, Pennsylvania
The Outpatient Care Coordinator conducts comprehensive needs assessments and manages the intake process for clients entering outpatient treatment. They provide ongoing case management, coordinate community resources, and facilitate hospital discharge planning to ensure continuity of care.
The Outpatient Care Coordinator provides initial comprehensive needs assessment, registration of clients requesting services and completion of initial paperwork required for clients to begin outpatient treatment at Western Psychiatric Ambulatory Programs. Additional responsibilities include provision of case management services including assessment, service linkage, resource development, coordination of all services received, and advocacy. This position has a flexible schedule with no weekends or evenings and the ability to work from home one day a week once fully trained
· Conduct comprehensive client assessments to identify mental health, case management, housing, medical, legal, substance use, financial, and social support needs. · Apply recovery-oriented principles to promote client independence and self-management. · Coordinate referrals, service linkage, and access to community, agency, and county resources. · Provide case management services, monitor client progress, and coordinate care with treatment team members and community providers. · Assist with involuntary commitment processes, including paperwork, transportation, and emergency resource activation. · Facilitate hospital discharge planning and ensure continuity of care between providers and services. · Complete intake assessments, develop provisional DSM diagnoses, and gather information necessary for ongoing treatment. · Manage new client referrals and administrative intake processes while addressing clinical concerns with leadership and clinical staff. · Monitor client engagement and attendance, intervening to address barriers to treatment participation. · Answer clinic phone calls, provide information, connect potential clients to services, and support community referrals. · Advocate for client and family choice, participation, and education throughout the recovery process. · Maintain accurate, complete, and timely documentation, including case records, progress notes, referrals, intake forms, and county commitment paperwork. · Track and maintain intake data, reports, statistics, and other required records. · Obtain insurance authorizations and ensure compliance with payer and referral requirements. · Participate in treatment team meetings and collaborate with multidisciplinary staff to support client care.
A copy of your bachelor level transcripts must be attached for consideration.
Licensure,
Certifications, and
Clearances: · Cardiopulmonary Resuscitation (CPR) · Comprehensive Crisis Management (CCMC) · Act 31 Child Abuse Reporting with renewal · Act 33 with renewal · Act 34 with renewal · Act 73 FBI Clearance with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran
A Bachelor's Degree in Human Services or a business-related field is required, along with the submission of transcripts. Candidates must obtain several clearances and certifications, including CPR, CCMC, and various Act-based background checks.
Market context
Behavioral health employers in Pennsylvania often seek candidates with direct patient care experience, and roles can be more competitive when applicants also bring phlebotomy certification or experience in crisis, detox, or acute psychiatric settings. This posting requires a high school diploma or GED plus at least one year of patient care experience, and the listed requirements and benefits are AI-summarized from the original job description to save you research time. If you’re considering applying, review whether your experience matches the setting and be ready to highlight any behavioral-health or phlebotomy background.
