Nationwide Children's Hospital·Westerville, Ohio
The Case Management Extender helps patients navigate community services and healthcare resources to support population health and care coordination. They collaborate with local agencies and healthcare teams to manage transitions of care and address social determinants of health.
Monday - Friday, 8 a.m. - 5 p.m.
Full-Time, 1.0 FTE, 40 hours per week
Benefits: Eligible
http://www.youtube.com/watch?v=HCxVtBnjn1Q&t=9s [http://www.youtube.com/watch?v=HCxVtBnjn1Q&t=9s]
https://www.youtube.com/watch?v=hIGQYYVzDDQ [https://www.youtube.com/watch?v=hIGQYYVzDDQ]
https://partnersforkids.org/ [https://partnersforkids.org/]
Job Description: Summary:
The Case Management Extender PFK helps navigate and access community services and other resources and provides support through maintaining population health programs and care coordination activities. The Case Management Extender collaborates to arrange for or connect patients to needed services and identifies, creates, and nurtures relationships with local agencies, schools, churches, and other programs. Case Management Extenders are patient and family facing with daily activities during inpatient stays, outpatient specialty clinic visits, emergency room visits, home, community visits, and via telephone.
Engages and motivates members to participate in the various case management programs by clearly articulating goals, benefits, and interventions. Assists with the development of family-centered care.
Collects information for tailored assessments regarding case management eligibility and refers onward when response triggers criteria for referral and need for licensed clinical intervention. Facilitates communication and collaboration amongst the healthcare team.
Provides personalized navigation support to members to help them move through the healthcare system. Connects families to resources to address social determinants of health and accommodates the specific cultural and linguistic needs of all patients. Manages and monitors transitions between settings, caregivers, and providers, providing follow-up across the continuum of care.
Performs outreach to PCP/POC’s, specialists, and home care providers to research and facilitate referral for services. Develops patients and family’s self-management skills through education and resource provision.
Answers incoming telephone calls, schedules appointments, and assists members to resolve immediate needs in real time. Manages administrative functions to support program.
Prepares and maintains records and case files, including documentation such as clients' personal and eligibility information, services provided, progress towards goals, and significant changes.
Participates in orientation and continuing education of staff and students as appropriate.
Bachelor’s degree with background in health care, public health, or related clinical field, preferred.
Valid Ohio driver’s license and proof of auto insurance as required by hospital policy and position-specific requirements. Must pass motor vehicle background inspection, insurance eligibility, driving qualifications, and training set forth by Nationwide Children’s Hospital and maintain qualification of insurance guidelines.
Active BLS certification, required.
2 years of experience working in healthcare in a patient facing role, preferred.
Color vision, Depth perception, Driving motor vehicles (work required) *additional testing may be required, Peripheral vision, Standing, Walking
"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"
Market context
In Ohio, case management extender roles are often competitive because employers look for candidates who can support patient coordination, communicate well, and work independently in the field. This role is especially attractive to applicants with patient-facing healthcare experience, a bachelor’s degree in a related field, a valid Ohio driver’s license, and BLS certification. On this platform, the job requirements and benefits are AI-summarized from the original posting, helping you review the key details faster before applying.
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