Medical Assistant

Requirements: Must be able to work in the following counties: Pulaski, Faulkner, Lonoke, and White

Supervisory Responsibilities

• None
• Duties/Responsibilities: Travel to Member homes to perform scheduled In-Home Health Evaluations as directed by the delegating clinician. Perform data collection, including vital signs and other evaluation data, as delegated and in compliance with Applicable Requirements and policies. Perform sample collection and shipping, including point-of-care or at-home diagnostic and/or preventive screenings as directed by the delegating clinician (e.g., estimated glomerular filtration rate (eGFR), urine albumin-to-creatinine ratio (uACR), hemoglobin A1c (HbA1c), fecal immunochemical test (FIT) kits), ensuring accurate labeling, handling, and timely shipment. Initiate and end video visits between the delegating clinician, the Medical Assistant, and the Member, ensuring all parties are connected, informed, and able to participate effectively. Complete leave-behind documents for the Member based on guidance communicated by the delegating clinician, ensuring information is clear, accurate, and easy for the Member and caregivers to understand. Obtain required Member signatures (e.g., consents, acknowledgments, visit documentation) using approved THB processes and technology. Document all evaluations, observations, and clinical activities in THB’s designated systems in a timely, accurate, and complete manner. Maintain equipment, supplies, and testing materials in good working order; follow infection control, safety, and quality procedures at all times. Communicate promptly with the delegating clinician and THB team regarding clinical concerns, safety issues, or barriers encountered during visits. Bee a culture cultivator, living out all of The Helper Bees Core Values and fully understanding our Mission & Vision. Other duties as assigned.
• Performance
• Metrics:
• Evaluation
• Quality &
• Compliance: Accuracy and completeness of documentation, vitals, and sample handling; adherence to clinical protocols and directions from the delegating clinician.
• Member
• Experience: Member satisfaction with In-Home Health Evaluations and telehealth interactions, measured through feedback and survey results.
• Operational
• Reliability: On-time arrival to visits, completion rate of scheduled evaluations, and timely submission/shipping of samples and documentation.
• Required
• Skills/Abilities: Strong clinical skills in obtaining vital signs, basic evaluations, and specimen collection within scope of practice and delegation. Comfort performing in-home visits, working independently in the field, and providing care in diverse home environments. Ability to use tablets, smartphones, and video platforms to initiate and support telehealth visits and capture documentation. Excellent interpersonal and communication skills, with the ability to build rapport and communicate clearly with Members (often older adults) and caregivers. Strong attention to detail and ability to follow clinical protocols, documentation standards, and safety procedures. Reliable time management skills to manage daily routes, visit schedules, and follow-up tasks in a fast-paced environment. Ability to maintain strict confidentiality of Member information and comply with privacy and security requirements. Valid driver’s license, reliable transportation, and willingness to travel throughout the Little Rock, AR area for home visits. Must be 18 years of age or older.