University of Rochester·City of Rochester, New York
Performs technical laboratory assignments including specimen identification, processing, and distribution to ensure integrity for testing. Acts as Tech in Charge, trains staff, and maintains laboratory automation and equipment.
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address): 601 Elmwood Ave, Rochester, New York, United States of America, 14642
Time Type: Full time
Scheduled Weekly Hours: 40
Department: 500243 POCT
UR - Day (United States of America)
Range: UR URCB 205 H
$20.75 - $28.01
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Enters patient demographic and insurance information efficiently and accurately. Enters information into the electronic medical record. Ensures completion of all required fields. Understands required information on requisitions. Follows all procedures.
Logs patient and test information from requisitions into the Laboratory Information System (LIS). Understands how to utilize UR Medicine Labs Test Menu and verifies that acceptable criteria are met. Understands how to read requisitions from different sources. Recognizes unacceptable specimen criteria and enters the problem test so that proper resolution can be made.
Receives pre-accessioned specimens into the LIS from varying sources. Reconciles batch manifests and accounts for all specimens. Identifies specimen requirements and documents discrepancies or unacceptable criteria in the LIS.
Identifies specialized testing requests and prioritizes specimens to meet the requested turnaround time (TAT). Receives and triages samples through the chute or drop-off window.
Prepares specimens and determines stability, volume, need for centrifugation, and the appropriate aliquotting technique to ensure specimen integrity.
Distributes specimens to the appropriate department for prompt analysis.
Works on related specialized assignments within the department. Performs specific studies, performs and documents preventive maintenance on equipment as needed. Troubleshoots and maintains automation. Resolves problems with billing. Handles samples for interfaced labs. Creates electronic manifests, prepares, and batches specimens at appropriate temperatures. Ensures appropriate forms and documentation accompany specimens for non-interfaced clients. Processes irretrievable tissues and determines source codes. Enters appropriate and accurate critical accessioning data. Provides support to OR for specimen retrieval and an eight-point quality assurance check. Enters source codes and ensures specimen acceptability criteria. Loads analyzers for testing. Troubleshoots and resolves problems.
Trains staff in duties and assignments. Conducts cross-training in all technical areas and is responsible for the completion of training/sign-off material. Suggests work improvement methods, ways to increase efficiency, and solve operational problems. Assists in preparing and updating procedures to ensure technical readiness for regulatory inspections. Participates in competency review and assessment of employees.
Acts as a point person to resolve issues on regular shifts and during weekend rotations. Investigates and problem-solves equipment malfunctions. Provides written documentation of issues as necessary. Functions in the role of Tech in Charge for specific shift assignments, as needed.
Receives phone inquiries from providers, physicians, customers, and internal lab personnel. Assesses the urgency of a situation and determines the appropriate routing. Investigates problem specimens that result in calling the provider for a resolution. Records complaints, documents specimen requests, and specimen integrity issues.
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
Requires an Associate's degree in a related field with 1 year of experience as a Clinical Laboratory Support Tech II, or 2 years of related healthcare experience. Must be proficient in LIS and EMR systems and have a strong understanding of specimen preparation.
Contributes to keeping the laboratory orderly and clean to ensure a safe work environment and the highest quality of work.
Other duties as assigned
Market context
Clinical Support Technician 3 roles in New York are typically tied to ongoing patient volume, lab workflow, and the need for accurate specimen handling. Competition often centers on candidates who can show LIS and EMR proficiency, solid specimen preparation knowledge, and experience that matches the role’s education and background requirements. Review the AI-summarized requirements and benefits on this platform to save time, then tailor your application to highlight hands-on lab support experience and system familiarity.