Health Navigator (Street Medicine Team)
Roots Community Health Center·Oakland, California
Roots Community Health Center·Oakland, California
The Health Navigator manages care for unhoused individuals by facilitating access to services and maintaining ongoing contact within homeless encampments. They perform comprehensive barrier assessments and assist participants in enrolling in public benefit programs and healthcare services.
The Health Navigator serves as the primary care manager for unhoused individuals and families who need services. Working alongside the street medicine team in homeless encampments, they facilitate the initial introduction to the organization’s services and maintain ongoing contact with each assigned participant. This position will work with individuals who have substance use disorder.
Develop rapport and relationships that foster trust to ensure participants feel comfortable and safe. Provide face-to-face visits and make outreach calls to the participant based on their needs. Perform comprehensive barrier assessment to address barriers such as: psychosocial health, criminal history, physical health, probation/parole status, mental health, job-readiness/competency, substance use, DMV issues, family/support system, child support orders, custody matters, housing, tax issues, access to food, clothing and hygiene items, civil restitution orders, and access to healthcare services. Assist participants in enrolling in public benefit programs (Medi-Cal, CalFresh, CalWorks, etc.), medical and social services. Provide health coaching (glucometer training, etc). Support medical providers and clinical staff as needed in daily clinic operations. Complete all required documentation and reports in a timely fashion and in the manner required by program contracts. Help keep site clean and safe at all times. Participate in staff meetings, supervision, agency meetings and staff trainings. Must be able to work on-site full time.
Competencies: Personal or family history of systems involvement (jail/prison, foster system, mental health system, etc.) preferred. Substance Use Disorder counseling experience required. 2 years of experience working in non-profit organizations or community clinics preferred. Comfort level working with communities of African descent, low-income, unhoused, formerly incarcerated and individuals with behavioral health challenges. Solid organizational skills including attention to detail and multi-tasking. Ability to manage time efficiently. Clear and effective verbal and written communication skills. Strong working knowledge of Microsoft Office. Valid California Driver License with safe driving record. Roots Community Health Center is proud to be an Equal Employment Opportunity/Affirmative Action Employer and values diversity of culture, thought and lived experiences. We seek talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status, age, national origin or ancestry, citizenship, conviction history, uniform service membership/veteran status, physical or mental disability, protected medical conditions, genetic characteristics, sexual orientation, gender identity, gender expression regardless of physical gender, or any other consideration made unlawful by federal, state, or local laws. Roots uses E Verify to validate the eligibility of our new employees to work legally in the United States.
Market context
In California, behavioral-health roles tied to substance use disorder counseling and case management are typically supported by ongoing community and treatment-program demand. These positions are competitive because employers often look for a high school diploma, at least 2 years of SUD counseling or case management experience, and current Registered or Certified Drug and Alcohol Counselor status. Review the AI-summarized requirements and benefits here to quickly compare fit and note that professional development and paid continuing education are listed as benefits.
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