Lutheran Social Services of Illinois·Chicago, Illinois
The Care Coordinator provides high-quality, person-centered care coordination for clients in the Pathways to Success Program. Responsibilities include facilitating intake, creating coordination plans, and connecting families with mental health, housing, and social service resources.
Lutheran Social Services of Illinois is a not-for-profit social service agency with more than 70 program sites throughout the state of Illinois.
Our services include counseling, mental health, substance abuse treatment, housing, work with prisoners and their families and services for older adults and a variety of services for children including preschool, foster care, and adoption.
LSSI is hiring a full-time Care Coordinator, Monday through Friday from 9:00am to 5:00pm for the Pathways to Success Program.
The Care Coordinator will be responsible for providing high quality care coordination for LSSI’s Pathways to Success Program clients and to ensure increased engagement and access to the care they want and need using a person-centered, family-centered, recovery-oriented approach.
Benefits and Perks: LSSI is growing!
Come be a part of this rewarding environment, and enjoy the knowledge that you’re helping make a positive difference in the lives of others, as well as these career advantages: On Demand Flexible Paydays for earned wages through an app called Dayforce Wallet.
Competitive salary based upon relevant education, experience, and licensure.
Salary $24/Hourly.
Opportunity for advancement.
Comprehensive benefits package for Full-Time employees includes healthcare insurance, up to 26 days of paid time off per calendar year, 11 paid holidays, sick time, 403(b) plan, Employee Assistance Program, and flexible hours.
The paid training you need to learn, grow, and succeed!
Essential Functions: Facilitate the intake process and provide education on LSSI services.
Perform screenings and help clients create an overall coordination plan.
Provide education to families about mental, behavioral, and physical health needs and resources available.
Become familiar with organizations on the North/Northwest Side of Chicago to provide linkages.
Provide navigation and warm linkages to resources that address health, housing, vocations, mental health, substance misuse/use, food insecurity, education deficits, disability needs and other resources.
Connect clients/families with needed services.
Initiate, cultivate, and maintain professional relationships with human services and government agencies, health service providers, and public/private groups to enhance service delivery.
Knowledge of LSSI programs and how to access services, including crisis services.
Carry a caseload of clients and perform timely follow-up.
Demonstrate professional, positive behavior and carry out responsibilities with integrity, treating clients, families, other LSSI workforce members, and collaborative organizations and/or individual in a dignified, respectful, honest, and fair manner.
Position Qualifications: High school diploma or equivalent required.
Bachelor’s degree in social work, counseling, family therapy, or related human service field preferred.
Certified Family Partnership Professional (CFPP), CADC, Community Health Worker (CHW), or Licensed Practical Nurse (LPN) preferred.
Background check clearance required.
CRSS, CPRS, or other Peer Certification preferred.
Bilingual, both verbal and written, preferred.
Experience working with Children/adolescents and families preferred.
Knowledge of LSSI programs and how to access services, including crisis, required.
Trained and demonstrated competency in the Electronic Health Record preferred.
Demonstrated understanding of the levels of care in both mental health and substance use/misuse preferred.
Demonstrated ability to communicate in a clear, comprehensible manner, both verbally and in writing.
Excellent organization, presentation, and pc/computer skills, including experience using Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) along with other related software.
Valid driver’s license, in good standing for the state of residency required.
Access to reliable transportation required.
Valid IL statutory minimum liability insurance coverage, bodily injury and property damage required.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation, protected veteran status, pregnancy, any other characteristic protected by law.
A high school diploma is required, while a bachelor's degree in social work or a related human services field is preferred. Candidates must have a valid driver's license, reliable transportation, and the ability to pass a background check.
Market context
Behavioral health positions in Illinois often draw steady interest because employers look for licensed or graduate-prepared candidates who can work in clinical, community, or care-coordination settings. This role is competitive because the required background is specific—either a master’s degree in a human services field or an active Illinois RN license, with behavioral health experience preferred. Review the AI-summarized requirements and benefits here to save research time, then confirm your licensure, degree, and setting experience before applying.
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