CVS Health·St. Louis, Missouri
Acts as a bridge between community members and the healthcare system through outreach and education to improve health outcomes. Provides support care to socially and medically complex patients in various non-traditional settings.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Scheduled hours: M-F from 8:00am to 5:00pm This is a field-based position working with the members/community in Madison, St. Clair, Macoupin and surrounding counties. Community Health Workers (CHW) serve the community as a bridge between the member (community) and the health care system (providers) through outreach and education. By providing these services, CHW's help Aetna members attain and maintain better health outcomes, improve relationships with healthcare providers and help both parties become more acculturated with each other. This position will work under the direction of a designated professional. Requires flexibility to work in situations in which the working conditions are unknown, as environments and situation of patient homes may vary. Ability to communicate medical information to health care professionals and care coordinators over the telephone. Knowledge of formal and informal community agencies and resources. Working knowledge of multi-system outreach programs related to health care delivery, clinical education, and health-related services. Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Occasional weekend hours may be required. Requires the ability to travel to multiple office locations and home locations. Able to influence medical care providers as needed to adjust interventions based on member’s cultural, ethnic, or religious preferences. Ability to work collaboratively in a team and manage multiple priorities, utilizes effective time management skills, and exercise sound judgment. Exceptional organizational and interpersonal skills, with attention to detail required. Ability to effectively provide support care to socially and medically complex patients in a variety of non-traditional settings. This is a full-time position, requiring up to 70% percent travel
Required Qualifications Must be located in Madison, St.
Clair, Macoupin and surrounding counties Must possess reliable transportation and be willing and able to travel up to 75% of the time from Madison, St.
Clair, Macoupin and surrounding counties.
Mileage is reimbursed per our company expense reimbursement policy.
1-3 years relevant experience (such as community outreach or home visits to members/patients).
Experience in serving the Medicaid Populations in urban or rural environments with familiarity of local, formal, and informal resource networks
Experience working in community/outpatient setting. Community Health Worker Certification or equivalent training and experience. Preferred skills: Mental Health First Aid, Trauma Informed Care, HIPAA, C.L.A.S. Standards, Motivational Interviewing, and specialized training in medical terminology and practices for designated health conditions. Meet all requirements set forth by local state i.e. first aid, CPR, TB screen, etc. Experience using a computer including the use of Excel and Electronic Health Records
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
08/24/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Requires a High School Diploma or GED and 1-3 years of experience in community outreach or home visits, specifically with Medicaid populations. Must have reliable transportation and be willing to travel up to 75% of the time within specified Illinois counties.
Market context
Community Health Worker roles in Missouri are often tied to Medicaid outreach, home visits, and coordination with families in the field, so candidates with direct community-based experience are commonly in demand. This role is competitive because it requires a high school diploma or GED, 1-3 years of relevant outreach experience, reliable transportation, and willingness to travel up to 75% within the listed Illinois counties. Review the travel expectations and Medicaid experience carefully, and note that the job requirements and benefits on this platform are AI-summarized from the original job description to save research time.