Greater Mental Health of New York·City of White Plains, New York
The Apartment Counselor provides support, restorative services, and skill training to adults recovering from mental illness in community-based apartments. Responsibilities include developing service plans, managing symptoms, and assisting residents with community integration and recovery.
FLSA Status: Full Time, Non-exempt
$22/hr - $23/hr
The Apartment Counselor is responsible for providing support, restorative services, and skill training to adults recovering from mental illness who live in community-based scattered site treatment apartments. Apartment Counselors work independently under the direction and supervision of the Program Supervisor.
Recovery-Oriented Practice—Strong understanding of mental health recovery principles and a strength-based approach to support.
Independence Coaching--Ability to coach clients on independent living skills while balancing safety and autonomy.
Community Integration--Knowledge of local resources and supports to help clients build connections and self-sufficiency.
Crisis Management--Skilled in de-escalation techniques and intervening in behavioral or psychiatric crises appropriately.
Cultural Humility--Respects and integrates the cultural perspectives of clients into their care plans.
Documentation & Compliance--Maintains accurate, timely, and clinically relevant records of client interactions.
Collaboration & Communication--Works effectively with interdisciplinary teams and communicates client needs and updates clearly.
ISP Goal Progress Rate--Percentage of client goals met as defined in Individual Service Plans within specified review periods.
Client Housing Retention--Number/percentage of clients maintaining stable housing over a 6 to 12 month period.
Crisis Intervention Outcomes--Number of crises de-escalated without hospitalization or emergency service involvement.
Daily Living Skills Improvement--Documented growth in client independence in ADLs (Activities of Daily Living) and IADLs (Instrumental Activities of Daily Living).
Medication Adherence Monitoring--Frequency and accuracy of support provided to ensure medication routines are followed.
Visit Compliance Rate--Percentage of scheduled home visits completed per week/month.
Documentation Timeliness--Progress notes and service documentation submitted within 24–48 hours of service delivery.
Client Satisfaction Ratings--Scores from periodic client satisfaction surveys related to counselor support and program quality.
Hours per week, reporting structure and location are subject to change per program needs.
This is a mandated reporter position. The NYS Justice Center legislation defines anyone who has regular and substantial contact with any person with special needs as a “custodian” under the law and, therefore, a mandated reporter. You can be held liable by both the civil and criminal legal systems for intentionally failing to make a report.
Greater Mental Health of New York is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Greater Mental Health of New York is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact the Human Resources Department.
Market context
In New York, counselor roles in treatment apartment programs are often tied to ongoing community mental health needs and can be competitive because employers look for direct experience with adults diagnosed with mental illness, plus flexibility for varied schedules. A high school diploma is required, a bachelor’s degree is preferred, and a valid driver’s license is needed. Review the AI-summarized requirements and benefits on this platform to save time, then tailor your application to highlight three years of relevant experience and your ability to work flexible hours.
