Health Care District of Palm Beach County·West Palm Beach, Florida
The Care Coordinator supports patients with medical, substance use, and behavioral health challenges by coordinating treatment plans and facilitating referrals. They also manage patient registrations, insurance verification, and linkage to community social services.
General Statement of Job
The Care Coordinator plays a vital role in the outpatient behavioral health clinic by supporting the well-being of patients who are managing medical, substance use, and behavioral health challenges.
This role requires close collaboration with both patients and medical staff to ensure that all aspects of care are coordinated and delivered efficiently.
The Care Coordinator helps manage patient schedules, facilitates treatment planning, supports medication management, and ensures that all patients receive the appropriate care in a safe and supportive environment.
The care coordinator is primarily responsible for facilitating higher levels of care referrals that are acute to assist the patient, as well as coordinating with looking at social needs, assessing those and coordinating all social services.
The Care Coordinator is integral in enhancing the patient experience while fostering a holistic, integrated approach to treatment.
Specific
This job description reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position. The omission of specific statements of duties does not exclude them from the position. Management of the Health Care District of Palm Beach County reserves the right to assign duties not listed herein as necessary to accomplish the goals of the organization.
The Health Care District of Palm Beach County is an independent special taxing district that has served as a healthcare safety net for more than 36 years to fill in gaps in access to healthcare services. This unique healthcare system covers the entire county and provides a wide range of services such as nine community health centers (Federally Qualified Health Centers) which serve everyone regardless of ability to pay; school health teams in 172 public schools; a lifesaving Trauma Hawk aeromedical helicopter program; a rural, public teaching hospital, Lakeside Medical Center; an award-winning skilled nursing center; a ground ambulance program for Health Care District patients needing a higher level of care and the county’s Trauma Agency, which ensures quality outcomes within the county’s trauma system and leads initiatives to prevent traumatic injury.
We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, creed, religion, military or veteran status, age, sex, pregnancy status, genetic information, national origin or ancestry, citizenship, physical or mental disability, marital status, sexual orientation or identification status, or any other legally recognized category protected by jurisdictional, state or federal law. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
We are also committed to maintaining a safe, healthy, and productive work environment for all employees. As such, we are a Drug-Free Workplace.
The Health Care District of Palm Beach County is an E-Verify participating employer and will use E-Verify to confirm the employment eligibility of all newly hired employees.
This role may require Agency of Health Care Administration (AHCA) background screening and clearance. As required under House Bill 531, applicants may review AHCA’s education and awareness information at the following link: https://info.flclearinghouse.com/ [https://info.flclearinghouse.com/]
A high school diploma is required, while a bachelor's degree in a health-related field and case management certification are preferred. Candidates must possess a valid Florida driver's license, BLS certification, and proficiency in Microsoft Excel.
Market context
Care Coordinator roles in Florida are often competitive because employers look for candidates with counseling, social work, or psychology training, plus experience, a valid Florida driver’s license, and Level 2 background clearance. This role typically appeals to applicants who can coordinate services, document clearly, and work across care teams. On this platform, the job requirements and benefits are AI-summarized from the original posting, helping you review the essentials faster. Before applying, confirm your degree path, experience, and licensing documents are ready.
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