The Case Manager provides counseling and case management to individuals in a mobile outreach program, focusing on needs assessment and linking clients to community services. They are responsible for maintaining detailed case records and facilitating discharge planning to support independence for those recovering from mental illness.
Transitional Services for New York, Inc., not-for profit, is a comprehensive, community-based mental health organization located in New York City.
We provide a continuum of rehabilitative services to enrich the lives of those recovering from mental illness and facilitate their transition to increased levels of independence.
Transitional Services for New York, Inc. envisions broadening its rehabilitative services and becoming a regional social service provider.
Transitional Services for New York Staff will deliver effective programs with compassion, integrity, and professionalism.
We expect all staff to put our clients’ needs first while respecting ourselves and each other as we provide hope to those who participate in our programs.
TSINY, a mental health services agency is seeking Case Managers for its Mobile Outreach Program in Jamaica (Queens), New York.
$44,000; $24.17/Hr., Full-Time
The MOP Case Manager works as a member of a team to provide case management and counseling to individuals, assess needs, make referrals, link individuals to services, follow up with discharged individuals, assist with transportation to appointments, participate in staff training, and maintain case records in accordance with DOHMH regulations and TSINY policy and procedure.
Essential Functions
Contact potential participants and referrals within 24 hours of receipt of the referral.
Assess the needs of the participant upon enrollment to determine current needs and desired life goals.
Inform participants of available mental health resources in the community.
Complete a brief individual service plan with participants.
Meet at a minimum, weekly, with enrolled participants.
Provide case management to participants.
Make referrals and link participants to services & follow-up to ensure that the actual linkage has been made.
Refer participants to programs which offer long-term services such as obtaining benefits/entitlements and supportive housing.
Remain in direct communication with the participant and collaterals to facilitate coordination of care during the 6-8-week engagement period.
Facilitate discharge planning with the participants & follow up with the participants 30 days' post discharge.
Conduct outreach efforts to participants who have been disengaged from services.
Conduct outreach activity at least twice per month to educate the public about mental health, support services and increase program enrollment.
Maintain case records in a timely manner and in accordance with DOHMH regulations and TSINY policy and procedure.
Complete all necessary paperwork, statistics, and correspondence in accordance with program and Agency guidelines.
Escort participants to appointments, as needed.
Attend and participate in monthly staff meetings.
Participate in weekly individual supervision.
Participate in staff training and program development meetings.
Be able to sit or stand as needed, with or without reasonable accommodation.
Be able to walk, primarily on a level service, for short periods throughout the day, with or without reasonable accommodation.
Be able to reach above shoulder height, below the waist or lift as required to file documents or store materials throughout the workday, with or without reasonable accommodation.
During a declared disaster, assume and adhere to assigned Job Action role(s) consistent with Disaster Preparedness Plan.
Perform other related duties as required.
Bachelor's degree or Associate degree plus one years' experience or High School diploma plus two years' experience in mental health setting.
TSINY is an equal opportunity employer that is committed to a policy of nondiscrimination in accordance with Title VII of the Civil Rights Act, as well as the New York State Human Rights Law. TSINY prohibits discrimination against any employee or applicant for employment on the basis of race, creed, color, national origin, sex, gender, age, disability, marital status, sexual orientation, citizenship status, veteran status or other protected group status as provided by law in all employment decisions.
Candidates must have a Bachelor's degree, or an Associate degree with one year of experience, or a High School diploma with two years of experience in a mental health setting. The role requires the ability to perform physical tasks such as walking and lifting documents as needed.
Market context
Behavioral health roles in New York are often in steady demand, especially for clinicians who can support diverse age groups and handle assessments or admissions. These positions can be competitive because employers commonly look for independent licensure, while also considering associate-level candidates with clear growth toward full licensure. Review the AI-summarized requirements and benefits here to save time, then confirm your licensure status and assessment experience before applying.
